Aircel Customer Care
Aircel Ltd.
Customer satisfaction rating: 39%
Submit a Complaint
8728
COMPLAINTS

Aircel Customer Care

Aircel Ltd.

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Address
Aircel Business Solutions, 2nd Floor, Building No. 10A, DLF Cyber City, DLF Phase II
Gurgaon
Gurgaon District
Haryana
India - 122002

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
1069
down
452
+91 12 4476 5000  [Head Office]
up
616
down
256

Fax:
Fax:
+91 12 4429 0524  
+91 11 2699 0095  
+91 22 4260 6070  
+91 20 4140 6699  

Additional info
Hyderabad
No.8-2-681/3A & 8-2- 681/3, Lakshmi Cyber Centre, Road No.12, Banjara Hills, Hyderabad - 500 034
+91 40 6554 1234

New Delhi
A44, Mohan Cooperative Industrial Area, Near Haldirams, Mathura Road, New Delhi – 110 044
Tel: +91 97 1609 9999
Fax: +91 11 2699 0095

Bangalore
69/1, Golden Millennium 4th Floor, Millers Road, Vasanth Nagar, Bangalore - 560 052
+91 88 9204 1111

Mumbai
Opus Centre, Opp. Hotel Tunga Paradise, Road No : 47, MIDC, Andheri-Kurla Road, Andheri East, Mumbai – 400 093
Tel:
+91 97 6809 9990
+91 22 4260 6240
Fax: +91 22 4260 6070

Pune
CommerZone, 144 / 145, 2nd Building, 6th Floor, Ashok Samarth Path, Yerwada, Pune – 411 006
Tel: +91 20 4140 6666
Fax: +91 20 4140 6699

Chennai
4th Floor, Spencer Plaza, No.769, Anna Salai, Chennai – 600 002
Tel: +91 44 4228 0000
Fax: +91 44 4228 0123

Kolkata
Globsyn Crystal Building, 3rd Floor, Block EP, Plot - 11 & 12, Sector-V, Salt Lake, Kolkata - 700 091
Tel: +91 98 0459 8045
Fax: +91 33 2357 4236

Coimbatore
No.114, 2nd Floor, Sri Arthanari Towers, Race Course Road, Coimbatore – 641 018.
Tel:
+91 42 2650 2583
+91 42 2650 2683
Fax: +91 42 2427 0170

Ahmedabad
B-1005, 10th Floor, Narnarayan Complex, Opp. Ganesh Plaza, Nr. Navarangpura Bus Stand, Ahmedabad – 380 009
Tel: +91 79 6513 3001
Fax: +91 79 4007 5340

Ernakulam
3rd Floor, RR Arcade, Geethanjali Bus Stop, Thammanam Post, NH By-pass, Ernakulam – 682 032
Tel: +91 48 4419 0000
Fax: +91 48 4419 0350

View More Information...

Customer satisfaction rating
39%
Complaints
8728
Pending
4704
Resolved
2263
Load
So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Aircel related photos (824)

Aircel Complaints & Reviews

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Aircel — money debited from my main account (saying activate caller tunes) [Resolved]

 Vishal@512 on Jan 16, 2018
A call from aircel telemarketing, i attended the call from them. They play caller tunes ask to press 1, 2, 3... For selective songs. I had placed my phone aside, the call ended by itself.
After a minute my money debited from my main balance saying i had activated caller tune.
When i called the operator they said we have pressed the button, but i haven't touched my phone and not even ended my call it ended by it self.
I need my money back and no operator should do this again.
I need an action which stop operators from doing this....
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Aircel — not able to get the port number for my phone

 Andalib Sheikh on Jan 16, 2018
Hi,

I have been trying to get the port number for my mobile since a couple of days. I tried texting 1900 to get the port number but the message is not being sent.

Also tried to contact your customer care via phone but no proper answer was given.

Went to your aircel office in solitaire tower, ratanada, jodhpur but the person there was really rude and no satisfactory response was received from there as well.

Really pissed of with Aircel now. Hope, writing this email helps!

Thanks....
Complaint comments  Read comments Complaint category Telecommunications

Aircel — need to migrate my aircel postpaid to prepaid

 Preethi Rahmaniac on Jan 16, 2018
Am using aircel postpaid for past 1year. I need to migrate the same to prepaid since i want to convert my another sim into postpaid. I've paid my last (Dec 2017) month bill by 10th jan '18. And also paid rs.150/- as advance. But now, the operator told me to pay rs.450/- to start the migration process whereas my postpaid plan is rs.349/-
Kindly help me to resolve the same asap....
Complaint comments  Read comments Complaint category Other

Aircel — not getting upc code from aircel

 prem puri on Jan 16, 2018
Unable to send message to 1900 to get upc code
Respected sir/madam,

My aircel mobile number is [[protected]]

From last 15 days i am trying to send message to 1900 to get the upc code 40 times a day, but message is not getting sent from my number. When i contacted customer care they told sending messages to 1900 is blocked to all customer. Kindly please provide me upc code. I am not getting network from last 15 days, as there is no network at all at jaisalmer.

Regards,
Prempuri goswami
[[protected]]...
Complaint comments  Read comments Complaint category Mobile Service Providers

Aircel — regarding invalid upc codes

 Príñcë Rââz on Jan 16, 2018
Myself megh raj from distt mandi hp

Sir i have requested upc on 9 jan 2016 and my upc code is cdi22145 and when i shared this to other service providers this code is shown invalid. I have requested upc again but same code is received and same problem.

I want to port my mobile no bcoz aircel is shutting down service in hp
But due to this upc i m suffering from alots problem....
Complaint comments  Read comments [1]Complaint category Telecommunications

Aircel — aircel porting message problem

 norang95 on Jan 18, 2018
Aircel doesn't send me porting code for
mu number, when i send port massage then it's showing failed then i changed mobile or msg center number but same problem occurs, i always tried customer service helpline but they always said next day, after 24 hours and many more excuse but my problem isn't solved i want porting code for my sim, so please help me
my mobile number is [protected]
please send me porting code for this aircel number...
Complaint comments  Read comments [1]Complaint category Telecommunications

Aircel — request for recharge didn't processed and amount not reversed.

 max121 on Jan 15, 2018
Respected sir/madam,
I used aircel website m. Aircel.com for doing online recharge through debit card for 3g data plan of rs.298 on 12/1/2018 but i got a message that
Your request to recharge 298 inr cannot be processed at this time. Transaction number is uer[protected].
But the amount was debited from my bank account through billdesk, i thought maybe it was due to some problem and i recharged again of the same amount through the same portal on 15/1/2018, again i got a message:
Your request to recharge 298 inr cannot be processed at this time. Transaction number...
Complaint comments  Read comments Complaint category Internet Services

Aircel — amount not refunded to me

 GOKUL GD on Jan 14, 2018
Phone/mobile number: [protected]

I will buy a aircel postpaid sim before 1yr and i will port in to another network after 3 month, my security deposit amount will be refunded after 3 months the office member sayed. But there is no amount refunded of my security deposit & extra paying bill amount after completing 1 year ago, i will call to the aircel office member he doesn't attend my call, he attend the call recently i will complaint but he cut the call & i try to call again but he didn't attend my call....
Complaint comments  Read comments [4]Complaint category Other

Aircel — message not sent to 1900

 Sachin_Jangid on Jan 14, 2018
I tried to send the message for porting my sim into jio. But it showed error many times. There is sufficient balance in my sim. When i tried to send message to other numbers then it worked well. But it only showed error in the case of sending to 1900. Please provide me my upc for porting my sim number.

My aircel no. Is - [protected] ([protected])...
Complaint comments  Read comments [4]Complaint category Mobile Service Providers

Aircel — network issues. unable to initiate calls and use internet services

 1121kumaran1121S on Jan 13, 2018
Hi team.

I have been facing network issue with aircel for many years. I had raised my concern regarding network for more than 30 times but every time they have closed without my consent. Sometimes i have raised complaints to the showroom but still no action on those tickets. Every time i have to come to road to have a call due to bad network. Particularly when i use 900mhz freq mobiles the network is too bad (No signal) but if i use a mobile with 850mhz atleast i can see 1point in the signal bar. However very sporadically mobile receives signal. Very difficult to get calls then how...
Complaint comments  Read comments Complaint category Telecommunications

Aircel — not able to send port message to 1900 aircel

 Deepankur Pipliwal on Jan 14, 2018
Aircel is not allowing to send port message to 1900..
They are blocking the messages...
My mobile number [protected]
Whenever i'm trying to send text message of port to 1900 it fails...
I have contacted the customer care also they said it will be done within 24 hrs but its already more than 48 hrs...
Please look into the matter and solve it asap...
Complaint comments  Read comments [3]Complaint category Telecommunications

Aircel — mnp code not receiving [Resolved]

 Sunny Kumawat on Jan 13, 2018
Sir,

Trying a lot but not getting mnp code on mobile

My number [protected]

Please do the needful at the earliest

Sending porting request on 1900 since last 7-8 days but still not getting the porting code.

I want to switch to vodafone as network problem is very often during my business tours

Aircel please provide me porting code at the earliest

It would be very helpful...
Complaint comments  Read comments Complaint category Mobile Service Providers

Aircel — connect calls

 Anika Srivastava on Jan 13, 2018
My calls has been stopped by d aircel again. I recharged with 3 months pack of unlimited calls i do not why this problem occurs again as u team resolve my problem
If this kind of problem occurs why we use ur services it will be better that we use another service of mobile sim.
Again & again same problem occurs using sim card why my calls has been stopped. Next time i will never recharge d sim card. It's really became worst day by day...
Complaint comments  Read comments Complaint category Mobile Service Providers

Aircel — facing problems in outgoing

 Anika Srivastava on Jan 13, 2018
Pls resolved again what hale is this. I will never recharge again aap logo ne phir se meri call disconnect kar diyas per recharge of 345 on25dec d benefit should credited by un limited calls & 1gb data per day but meri calls cut kar di ja rhi h jab ki 84days tak mhuje ishka benefits milana chaiye tha aap log service bhut bakwas h. Koi recharge easily nhi hota jab tak compliment naa dalo. This telecom services re became burst day by day on every recharge pls give a praticular solution give my benefit. Yaa to offer mat do yaa to benefit do as soon as possible. Level 1o din me service cut karne ka...
Complaint comments  Read comments Complaint category Mobile Service Providers

Aircel — regarding disconnection of calls

 Anika Srivastava on Jan 13, 2018
Pls resolved again what hale is this. I will never recharge again aap logo ne phir se meri call disconnect kar de gyi h
Pls give a solution as soon as possible. Because of dis i did not callas per recharge of 345 on25dec d benefit should credited by un limited calls & 1gb data per day but meri calls cut kar di ja rhi h jab ki 84days tak mhuje ishka benefits milana chaiye tha aap log service bhut bakwas h. Koi recharge easily nhi hota jab tak compliment naa dalo. This telecom services re became burst day by day on every recharge pls give a praticular solution give my benefit. Yaa to offer...
Complaint comments  Read comments Complaint category Mobile Service Providers

Aircel — scam

 Ujjwal Patel on Jan 13, 2018
My simcard 760099* is stopped working. I am sure they have stopped servicing in gujarat. I have around 8000rs. Balance in my prepaid simcardi have emailed them but they are not replying. Please some one help me, how to proceed further in this? I have emailed to lots of different support emails. Below i am giving all of the complain numbers.

Ern[protected]y0f476
Ern[protected]nc3c
Ern[protected]mf9c0y
Ern[protected]tpwvr2...
Complaint comments  Read comments Complaint category Telecommunications

Aircel — regarding benefits of recharge

 Anika Srivastava on Jan 13, 2018
But today again my calls has been sas per recharge of 345 on25dec d benefit should credited by un limited calls & 1gb data per day but meri calls cut kar di ja rhi h jab ki 84days tak mhuje ishka benefits milana chaiye tha aap log service bhut bakwas h. Koi recharge easily nhi hota jab tak compliment naa dalo. This telecom services re became burst day by day on every recharge pls give a praticular solution give my benefit. Yaa to offer mat do yaa to benefit do as soon as possible. Level 1o din me service cut karne ka k reason h jab ki maine unlimited pack ka recharge kiya h my no is [protected]...
Complaint comments  Read comments Complaint category Mobile Service Providers

Aircel — migration from postpaid to prepaid is pending for 15 days. unsatisfied customer support. [Resolved]

 1121kumaran1121S on Jan 12, 2018
Hi,

I have been in aircel network for more than 7years. When i approached aircel showroom (Choolai, chennai) for aadhaar update, they said that my number has different proof attached in the back end, if i want my details to be updated replacing existing unknown details linked, they asked me to convert my prepaid to postpaid and to stay in postpaid for 90days so that they can update my details to the numbers. After 90days, when i approached the same showroom for postpaid to prepaid migration, the staff (Prabhu) is rude to me and said that migration will happen after 10 days from the...
Complaint comments  Read comments Complaint category Telecommunications

Aircel — full talktime recharge

 Sukhwanti on Jan 12, 2018
Sir
I recharged my mobile no [protected] with rs 30 by phone pe app on dt 9 jan 18. It was a full talk time offer but i got only rs 22.42.
And on 8 jan 18 and 10 jan 18 i recharged mobile no. [protected] with rs 30 and rs 30 by phone pe app. But i got only 43.35rs in total.
All these offers were fulltalktime offer.
I complained on 198. But they did not give any credit to me.
Plz give my balance talktime in my both phones.

Your

Sukhwanti
Mob no [protected]
Mob no. [protected]...
Complaint comments  Read comments Complaint category Mobile Service Providers

Aircel — not able to connect to internet

 Vyshak Manikandan on Jan 12, 2018
Sir i am living in chennai. For the past 10 days in my locality who are using aircel are facing problem regarding no signal and slow speed of internet. My address is no.212, 14th street, n. V n nagar, thirumangalam, anna nagar, chennai 600040. But if i go out of my home i am able to call and connect internet at good speeds. Contacting no. [protected]. [protected]. I complained about the following in customer care but they insisted to change settings in my phone i tried that too but of no use. Hope you resolve the problem shortly...
Complaint comments  Read comments Complaint category Internet Services

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