[Resolved] Aircel — lost mobile number along with mobile

anu.g123

from Gurugram, Haryana

Address:

160059

Hi
I have aircel number ([protected]).

My number is lost along with mobile one day ago and i am noticing some activity from my number. Like somebody changed my gmail password and somebody using the number for calling too.

I want to block my number as soon as possible. So that nobody can use that number.

And if it's possible i want to know the current location of my number, so i can confirm if the thief is located in local areas.

Number - [protected]
Contact mail id : [protected]@gmail.com

Please help!
Thankyou

Was this information helpful?

No (0)

Yes (0)

Oct 12, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Sep 04, 2017

Aircel Customer Care's response Dear Customer (anu.g123),

Kindly share the following information to confirm your identity so that we can forward your request (to block your number) to the team:

Last recharge amount (in Rs):
Date of Birth:
Complete Address with PIN code:

Further, we suggest you contact the nearest Police station to to get your number traced.

Warm Regards,
Aircel Social Media Team

Sep 04, 2017

Updated by anu.g123 Thankyou for your response.

Last recharge amount (in Rs): last I remember is rs 50/- on 31st august

Date of Birth:[protected]

Complete Address with PIN code:
My permanent address is
Vill. Khann, bilaspur, Himachal pardesh, 495001

Mohali address - living from past 7 years
house number vary as I live in PG, Phase 5, Mohali, 160059

Sep 05, 2017

Updated by anu.g123 any update on my request?

Sep 08, 2017

Updated by anu.g123 Any news ? Is my number still active?

Sep 11, 2017

Updated by anu.g123 please reply

Sep 22, 2017

Updated by anu.g123 Can you please reply, its have been many days and you does not answer the question and i think my aircel number is still active. ?????

please do reply and close my number.

Related Aircel reviews

View all 10591 Aircel Reviews

Comments

mech Sami

from Chennai, Tamil Nadu

I miss my mobile with aircel Sim number [protected]. I want duplicate Sim card but I don't have same proof I'd. Please help me send new Sim card to this address karuppasamy M
1/148 Stalin Nagar
Moulivakkam
Chennai 600116
My contact number [protected]

Aircel Customer Care's response, Sep 5, 2017

Verified Support

Dear Customer (mech Sami),

We request you to visit (in person) your nearest Aircel store along with the following documents to get SIM replacement since the same can not be delivered at your address (as per the procedure):

1. POA (Proof of address)
2. POI (Proof of Identity)
3. 2 Passport size photographs

Moreover, we regret to inform you that we won't be able to assist you in case of documents mismatch.

Warm Regards,
Aircel Social Media Team