[Resolved] Aircel — No incoming calls | |||
The cellphone of my brother-in-law was stolen on 31st Oct 2013, and he called the Customer Care and asked them to block his Aircel number as soon as possible after that. Some days later he bought a new Aircel SIM card with the same number but the problem with the new SIM card is ONLY its outgoing call service is activated instead of both incoming and outgoing. i.e. He can call me but when I try to call him it says "The incoming call facility to this Aircel number is currently not available". We called Customer Care, they said the handset maybe causing the problem and we inserted the SIM card to other handsets but the problem remains. You are requested to solve this problem by activating the incoming call facility as early as possible. The Aircel number associated with the problem: [protected] Alternate contact: [protected] email: imsur.[protected]@gmail.com Was this information helpful? | |||
Complaint marked as Resolved
The retailer(from whom the new SIM card is bought) and his Aircel representative were finally able to help. Incoming calls are now active. Thanks. Aircel customer support has been notified about the posted complaint. Verified Support Nov 09, 2016 Aircel Customer Care's response Dear Suprabhat2016, Our team has contacted you regarding your concern but there was no response. As checked no issue found from our end at your location . Thanks and Regards Aircel Social Media Team | |||
20 Comments | |||
Comments
DEAR AIRCEL TEAM,
This to inform you that from today my incoming call not coming, while somebody calling me its showing not reachable and busy.
Even i have check with other phone it showing same things.
SO I am requesting you to that please solve this issue and help me out.because this number is professional number.
MY AIRCEL NUMBER IS [protected]
This to inform you that from today my incoming call not coming, while somebody calling me its showing not reachable and busy.
Even i have check with other phone it showing same things.
SO I am requesting you to that please solve this issue and help me out.because this number is professional number.
MY AIRCEL NUMBER IS [protected]
Dear Aircel
I am facing worst experience with aircel service after converting from Airtel to Aircel.
I am not getting Incoming calls and able to call out going .The same Sim card i inserted in another handset still no use any other sim cards are working fine in my handset.
If my problem is not going to resolve ASAP i will use out going as much as i can but i am not going to pay single paisa.
Alternate number :-[protected]
I am facing worst experience with aircel service after converting from Airtel to Aircel.
I am not getting Incoming calls and able to call out going .The same Sim card i inserted in another handset still no use any other sim cards are working fine in my handset.
If my problem is not going to resolve ASAP i will use out going as much as i can but i am not going to pay single paisa.
Alternate number :-[protected]
DEAR AIRCEL TEAM,
This to inform you that from yesterday my incoming call not coming, while somebody calling me its showing incoming facility blocked by customer nd also not going any call nd i also not able to use data even i have check with other phone it showing same things.
SO I am requesting you to that please solve this issue and help me out.because this number is professional number. My no. Is [protected]
This to inform you that from yesterday my incoming call not coming, while somebody calling me its showing incoming facility blocked by customer nd also not going any call nd i also not able to use data even i have check with other phone it showing same things.
SO I am requesting you to that please solve this issue and help me out.because this number is professional number. My no. Is [protected]
DEAR AIRCEL TEAM,
This to inform you that Yesterday i bought these new numbers but from today my incoming call not coming even messages also, while somebody calling me its showing not reachable and busy.
Even i have check with other phone it showing same things.
SO I am requesting you to that please solve this issue and help me out.because this number is professional number.
MY AIRCEL NUMBER are [protected] and [protected]
This to inform you that Yesterday i bought these new numbers but from today my incoming call not coming even messages also, while somebody calling me its showing not reachable and busy.
Even i have check with other phone it showing same things.
SO I am requesting you to that please solve this issue and help me out.because this number is professional number.
MY AIRCEL NUMBER are [protected] and [protected]
Hi sandusonu,
Thank you for reaching us at Social Care.
We have forwarded your complaint to the concerned department and we will get back to you shortly with further updates.
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.
We assure you a quick resolution and the best of services at all times.
Meanwhile please share your alternate no.
Thanks and Regards
Customer Service Officer | Social CareTeam
Email us at [protected]@aircel.co.in
Thank you for reaching us at Social Care.
We have forwarded your complaint to the concerned department and we will get back to you shortly with further updates.
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.
We assure you a quick resolution and the best of services at all times.
Meanwhile please share your alternate no.
Thanks and Regards
Customer Service Officer | Social CareTeam
Email us at [protected]@aircel.co.in
Dear Customer(AbdulJamalBasha ),
Thanks for writing to us. This is to inform you, we have forwarded your complaint to the concerned department. Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.
At Aircel India, customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.
Thanks and Regards
Aircel Social Care Team
Email us at [protected]@aircel.co.in
Thanks for writing to us. This is to inform you, we have forwarded your complaint to the concerned department. Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.
At Aircel India, customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.
Thanks and Regards
Aircel Social Care Team
Email us at [protected]@aircel.co.in
Dear Customer(AbdulJamalBasha),
Thanks for sharing your concern with us. Please follow the link below for information on how to register for NCPR:
Link: http://www.aircel.com/AircelWar/appmanager/aircel/karnataka_nfpb=true&_pageLabel=customercare_ndnc_page.
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.
Thanks and Regards
Aircel Social Care Team
Email us at [protected]@aircel.co.in
Thanks for sharing your concern with us. Please follow the link below for information on how to register for NCPR:
Link: http://www.aircel.com/AircelWar/appmanager/aircel/karnataka_nfpb=true&_pageLabel=customercare_ndnc_page.
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.
Thanks and Regards
Aircel Social Care Team
Email us at [protected]@aircel.co.in
Some days later I bought a new Aircel SIM card with the same number but the problem with the new SIM card was nor i m able to call any one nor anyone can call me.. when anyone trying to call me it says "The incoming call facility to this Aircel number is currently not available". We called Customer Care, but i m unable to call the customer care too.. the problem remains. You are requested to solve this problem by activating the incoming and outgoing call facility as early as possible. The Aircel number associated with the problem is :- [protected] and email :- [protected]@gmail.com
I am having an aircel number [protected] but it is showing sim card registration failed on the phone while it is responding with that incoming facility is not available when I am calling on it. Please fix this issue.
Aircel Customer Care's response, Oct 18, 2016
Verified Support
Dear yournitish96,
We would like to inform you that your no. was disconnected under zero monthly usage policy(ZMU), so kindly visit your nearest Aircel store for the further assistance with these document.
1. POA (Proof of address)
2. POI (Proof of Identity)
3. 2 Passport size photographs.
Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.
Thanks and Regards
Aircel Social Media Team
We would like to inform you that your no. was disconnected under zero monthly usage policy(ZMU), so kindly visit your nearest Aircel store for the further assistance with these document.
1. POA (Proof of address)
2. POI (Proof of Identity)
3. 2 Passport size photographs.
Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.
Thanks and Regards
Aircel Social Media Team
Dear Aircel Team,
This to inform you that from past few days my numbers getting incoming call, its telling incoming calls facility is not available.
SO I am requesting you to that please solve this issue and help me out.because this number is professional number.
My number is:[protected]
This to inform you that from past few days my numbers getting incoming call, its telling incoming calls facility is not available.
SO I am requesting you to that please solve this issue and help me out.because this number is professional number.
My number is:[protected]
Aircel Customer Care's response, Nov 2, 2016
Verified Support
I'm not using the aircel number for many months.My mother inserted the sim again and when I tried to call, it said incoming call facility is not available to this number.Why is it happening????...
Please see to this problem...
...thank you
Aircel number-[protected]
Please see to this problem...
...thank you
Aircel number-[protected]
Aircel Customer Care's response, Jan 10, 2017
Verified Support
Dear Sreenetra Datta,
We would like to inform you that the number is deactivated due to zero monthly uses(ZMU). Further, we request you to visit your nearest Aircel store with the following documents:
POI (Proof of identity)
POA (Proof of address)
Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.
Thanks and Regards
Aircel Social Media Team
We would like to inform you that the number is deactivated due to zero monthly uses(ZMU). Further, we request you to visit your nearest Aircel store with the following documents:
POI (Proof of identity)
POA (Proof of address)
Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.
Thanks and Regards
Aircel Social Media Team
DEAR AIRCEL TEAM,
This to inform you that from today my incoming call not coming, while somebody calling me its showing not reachable and busy.
Even i have check with other phone it showing same things.
SO I am requesting you to that please solve this issue and help me out.because this number is professional number.
MY AIRCEL NUMBER IS [protected]
This to inform you that from today my incoming call not coming, while somebody calling me its showing not reachable and busy.
Even i have check with other phone it showing same things.
SO I am requesting you to that please solve this issue and help me out.because this number is professional number.
MY AIRCEL NUMBER IS [protected]
SurajThakur's reply, Feb 2, 2017
Aircel Customer Care's response, Feb 2, 2017
Verified Support
Hi Suraj Thakur,
Thank you for the acknowledgment. Feel free to contact us in future.
Warm Regards,
Aircel Social Media Team
Thank you for the acknowledgment. Feel free to contact us in future.
Warm Regards,
Aircel Social Media Team
Few weeks ago...lost my cell phone [protected]. Called the Customer Care and asked them to block this Aircel number as soon as possible. We have now purchased a new Cell phone device and new Aircel SIM card with the same number but the problem with the new SIM card is that we cannot make any outgoing or cannot receive any incoming calls. Called Aircel customer service several times, but issue is still not resolved. They keep saying that the card is ACTIVE. While calling this number we get a message... "The incoming call facility to this Aircel number is currently not available". We called Customer Care, they said the handset maybe causing the problem and we inserted the SIM card to other handsets but the problem remains. You are requested to solve this problem by activating the incoming and outgoing call facility as early as possible. The Aircel number associated with the problem: [protected]. Alternate contact: [protected].
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As per our system records, your concern has been duly addressed. Hope the resolution offered meets your satisfaction levels too. We would like to thank you again for reaching us at Social Care.
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this
matter.
We assure you a quick resolution and the best of services at all times.
Thanks and Regards
Customer Service Officer | Social Care Team
Email us at [protected]@aircel.co.in