Aircel — unable to send porting message to 1900 | |||
I am trying to send "port [protected]" To "1900" but unable to send due to aircel sever... They infact blocked me to call at their customer call centre 121/198.. I have double checked that i have balance enough to send this message and i have check the message centre no. And check by sending message to another no. I am able to send message to any other number but not able to send message to only 1900 number that is to port out from aircel... Thats not right they are not obeying trai rules... Was this information helpful? | |||
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Aircel customer support has been notified about the posted complaint. | |||
 6 Comments | |||
Comments
Unable to make outgoing calls or send sms from [protected] Not able to call aircel customer care or send PORT sms too. Please resolve this problem immediately. No network availability also most of the time.
Aircel Customer Care's response, Jan 31, 2018
Verified Support
Hi Ramesh,
We are forwarding your issue to the team. Meanwhile, kindly share the alternate no. so that our team can look into your issue.
Warm Regards,
Aircel Social Media Team
We are forwarding your issue to the team. Meanwhile, kindly share the alternate no. so that our team can look into your issue.
Warm Regards,
Aircel Social Media Team
Aircel Customer Care's response, Feb 2, 2018
Verified Support
Hi Ramesh,
We would like to inform you that as per our concern team you have coverage issue at your location. We are in process of improving the coverage at your location. However we will surely update this request and inform you on the network improvement in your area when we plan in future. We regret the inconvenience caused due to this network issue.
Warm Regards,
Aircel Social Media Team
We would like to inform you that as per our concern team you have coverage issue at your location. We are in process of improving the coverage at your location. However we will surely update this request and inform you on the network improvement in your area when we plan in future. We regret the inconvenience caused due to this network issue.
Warm Regards,
Aircel Social Media Team
My number is [protected]. I can't send any sms from my number. All sms were stored in outbox. Please help.
My email is- [protected]@gmail.com
My email is- [protected]@gmail.com
Aircel Customer Care's response, Jan 30, 2018
Verified Support
Dear Supriya,
Please accept our sincere apologies for the problem you have faced. We are re-escalating your concern to our team. Meanwhile, kindly share the following details with us for further proceedings:
Signal Bars:
Alternate No.:
Complete address:
Landmark:
The specific location of the issue (indoor/outdoors):
Sample number on which you are unable to send a message:
Warm Regards,
Aircel Social Media Team
Please accept our sincere apologies for the problem you have faced. We are re-escalating your concern to our team. Meanwhile, kindly share the following details with us for further proceedings:
Signal Bars:
Alternate No.:
Complete address:
Landmark:
The specific location of the issue (indoor/outdoors):
Sample number on which you are unable to send a message:
Warm Regards,
Aircel Social Media Team
I want to port out to diffrent operator from Aircel due to there closing in maharashtra.But I am unable to know the details i.e.., on whose name I have taken this aircel simcard...myself or my mom.
So please share or email the owner's name of this sim card.
Number = [protected]
So please share or email the owner's name of this sim card.
Number = [protected]
Aircel Customer Care's response, Jan 31, 2018
Verified Support
MY AIRCEL POST PAID NO IS [protected] . My plan 349. BILL PERIOD OF DEC21 - JAN 20, I Didn't use any voicecall/sms/data. But i got my mobile bill rs.639. somany times i asked with cucstomer care, but they didn't give proper answer. And i think aircel is trying to cheating to me.
Aircel Customer Care's response, Jan 31, 2018
Verified Support
Hi Customer(palrajksp),
Sorry for the inconvenience, we are forwarding your concern to our team. Please allow us some time to get back to you.
Warm Regards,
Aircel Social Media Team
Sorry for the inconvenience, we are forwarding your concern to our team. Please allow us some time to get back to you.
Warm Regards,
Aircel Social Media Team
Aircel Customer Care's response, Feb 1, 2018
Verified Support
Hi Customer(palrajksp),
We would like to inform you that as per system check your incoming call has been barred due to non payment of bill. Kindly, share your alternate contact number for further process.
Warm Regards,
Aircel Social Media Team
We would like to inform you that as per system check your incoming call has been barred due to non payment of bill. Kindly, share your alternate contact number for further process.
Warm Regards,
Aircel Social Media Team
I given port request from Aircel to Airtel after 7 days aircel customer cares we didn't received any port request.
I have enclosed photo copy sim change request from Airtel dealer
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I have enclosed photo copy sim change request from Airtel dealer
Aircel Customer Care's response, Jan 31, 2018
Verified Support
Dear Customer (Sadheesh29),
We apologise for the inconvenience caused to you. We are forwarding your concern to our team. Please be assured, an update will be provided to you soon.
Warm Regards,
Aircel Social Media Team
We apologise for the inconvenience caused to you. We are forwarding your concern to our team. Please be assured, an update will be provided to you soon.
Warm Regards,
Aircel Social Media Team
Aircel Customer Care's response, Jan 31, 2018
Verified Support
Dear Customer (Sadheesh29),
We would like to inform you that as per system check no request found from Recipient operator if you raised manual request kindly share the screen shot for further process.
Warm Regards,
Aircel Social Media Team
We would like to inform you that as per system check no request found from Recipient operator if you raised manual request kindly share the screen shot for further process.
Warm Regards,
Aircel Social Media Team
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We are forwarding your issue to the team. Meanwhile, kindly share the following details so that our team can look into your issue:
Screenshot of error while sending SMS:
Warm Regards,
Aircel Social Media Team
We regret the inconvenience you have been caused regarding the matter addressed to us. Further, the issue has been resolved, now you can generate your UPC code.
Warm Regards,
Aircel Social Media Team