[Resolved] Aircel — Unauthorized deduction from balance | |||
Dear Sir, I have been using Aircel No [protected] for the past 6 months and only for internet usage. few days back i recharged for Rs 68 and i got 68 talktime and i recharged for data pack of Rs 251 for 3 months. suddenly when i saw my balance today its showing talktime balance as 38 only. i did not make any call from my this number. when i contacted the customer care person they said you have activated caller tune and for this they have deducted rs 30 which i never opted for. i dont know why these company deduct balance without authorisation. similar problem i faced in reliance and airtel. pls help me to get the balance refund to my account. Regards, Ajay Manav. [protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 6 Comments | |||
Comments
Mr Ajay,
It seems you are falling prey to fraud. You should never have given credit card details to someone whom you don't know. Contact your credit card issuing agency/bank and tell the incident and ask them to block your credit card.
Regaridng Aircel problem email your complaint to the customer care and ask for explanation.
Mangal.
It seems you are falling prey to fraud. You should never have given credit card details to someone whom you don't know. Contact your credit card issuing agency/bank and tell the incident and ask them to block your credit card.
Regaridng Aircel problem email your complaint to the customer care and ask for explanation.
Mangal.
Hi,
Thanks for writing in to us. We apologize for the inconvenience caused to you.
This is to inform you, we have forwarded your complaint to the concerned
department. We will get back to you shortly.
At Aircel India customer satisfaction has always been our priority and we
assure that your concern will be taken care of at the earliest.
You can also get in touch with us at https://twitter.com/Aircel
Warm regards,
Thanks!
Team Aircel India .
Thanks for writing in to us. We apologize for the inconvenience caused to you.
This is to inform you, we have forwarded your complaint to the concerned
department. We will get back to you shortly.
At Aircel India customer satisfaction has always been our priority and we
assure that your concern will be taken care of at the earliest.
You can also get in touch with us at https://twitter.com/Aircel
Warm regards,
Thanks!
Team Aircel India .
To Aircel Support:
While appreciating your response to above issue in the forum, we wish that clarification on the above matter too comes forth here itself. Matter is clear case of fraud. Will Aircel trace who called the victim for refund? Was he Aircel employee/agent? If not conncected to Aircel, how he got to know mobile number of Mr Ajay and about the issue? Is Aircel management aware of such frauds prevalent in system? Why will Aircel not lodge criminal complaint against the person who demanded credit card details from your costumer on behalf of Aircel? Why shouldn't we believe that the Aircel management extends tacit support to such malpractice and fraud?
Let us not argue about the VAS menace which has been widely prevalent amongst the mobile operators including Aircel. This has been admitted by TRAI too. Can we know details measures taken by Aircel to prevent occurrence of incidents of activation VAS without the consent of costumer? If not, why not? If yes, then can we know how effective were these measures?
To Ajay:
1. Keep developments of resolution process posted in the forum, if any, This will be helpful other victims like you.
2. Let your friends and relatives know about it. Convey them verbally or through emails requesting them forward the message further to their friends and relatives,
3. Share your experience on social media sites like Facebook/Twitter,
Passage of information found on internet which you might find helpful is reproduced below:
"TRAI has come up with another set of services to curb the widely prevalent practice of activating value added services (VAS) without the consumer’s consent. Consumers can now register complaint about wrongful activation of value added services (VAS) like internet and caller tunes on a new common number, 155223, for all operators."
Mangal
While appreciating your response to above issue in the forum, we wish that clarification on the above matter too comes forth here itself. Matter is clear case of fraud. Will Aircel trace who called the victim for refund? Was he Aircel employee/agent? If not conncected to Aircel, how he got to know mobile number of Mr Ajay and about the issue? Is Aircel management aware of such frauds prevalent in system? Why will Aircel not lodge criminal complaint against the person who demanded credit card details from your costumer on behalf of Aircel? Why shouldn't we believe that the Aircel management extends tacit support to such malpractice and fraud?
Let us not argue about the VAS menace which has been widely prevalent amongst the mobile operators including Aircel. This has been admitted by TRAI too. Can we know details measures taken by Aircel to prevent occurrence of incidents of activation VAS without the consent of costumer? If not, why not? If yes, then can we know how effective were these measures?
To Ajay:
1. Keep developments of resolution process posted in the forum, if any, This will be helpful other victims like you.
2. Let your friends and relatives know about it. Convey them verbally or through emails requesting them forward the message further to their friends and relatives,
3. Share your experience on social media sites like Facebook/Twitter,
Passage of information found on internet which you might find helpful is reproduced below:
"TRAI has come up with another set of services to curb the widely prevalent practice of activating value added services (VAS) without the consumer’s consent. Consumers can now register complaint about wrongful activation of value added services (VAS) like internet and caller tunes on a new common number, 155223, for all operators."
Mangal
Dear Mangal,
Thank you for your valuable advice. Actually iam fed up by these mobile operators . whether it is airtel, reliance aircel or vodafone or idea all are fraud people and i have been facing the similar problem with all these mobile operators. Normally these people don't refund money and give some excuse and once you make a consumer complaint then these companies refund the amount but I feel very sad for those people who don't know the procedure for getting the refund and they lose their money. If 100000 people don't do anything and just remain silent then these companies make an unfair 50, 00000 straight away!!!.
Something should be done for this.
Again aircel deducted Rs 50 from my account on account of some download which i never made.
Regards,
Ajay manav.
aircell [protected]
airtel [protected]
Thank you for your valuable advice. Actually iam fed up by these mobile operators . whether it is airtel, reliance aircel or vodafone or idea all are fraud people and i have been facing the similar problem with all these mobile operators. Normally these people don't refund money and give some excuse and once you make a consumer complaint then these companies refund the amount but I feel very sad for those people who don't know the procedure for getting the refund and they lose their money. If 100000 people don't do anything and just remain silent then these companies make an unfair 50, 00000 straight away!!!.
Something should be done for this.
Again aircel deducted Rs 50 from my account on account of some download which i never made.
Regards,
Ajay manav.
aircell [protected]
airtel [protected]
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I received a call from [protected] and he asked me my debit card number and expiry date and other details for the purpose of refunding money to my bank account. when i located this number it was from uttar pradesh..?????????????.
he said me that without other details he cannot refund the money.
pls check
Regards,
Ajay Manav