Airtel — 121 says invalid airtel number

Address:

Ranga Reddy, Andhra Pradesh, 500019

Starting 03/01/2018, i've been unable to access mobile data for the postpaid numbers [protected] and [protected]. On checking in myairtel app, the app displays that both of my numbers are invalid airtel accounts. On trying to contact 121, i get an option to key in my mobile number, following which, ivrs says that my number is invalid. On contacting customer care center, i was given a airtel network related number 12118. On contacting this and explaining my concern, an sr #82465845 was raised regarding this issue and i was promised that the an airtel network team representative will call regarding this issue and will be resolved in 48 hours. To my surprise, i never recieved any call from them, but the status of the sr stands closed and i recieved an sms stating the issue has been resolved. However, the issue has not been resolved. Later, i tried contacting 12118 again, and this time i was told that it'd take 72 hours to fix the issue. I seriously don't understand what the problem is with my sim and your customer care. Finally, after result less tries, i've decided to port my network, however, on requesting port code to 1900, i get a message that there's a system error. It has been 3 days without mobile data! Can you even understand the situation! Hope to hearing from you asap!

Thanks,
Sravan
[protected]
[protected]@gmail.com