[Resolved] Airtel — 150 rs deducted for 3g which i didn't even use.

Aamir Shamma

from Ahmedabad, Gujarat

Address:

380019

I just inserted my sim card in my oneplus 2 mobile and the 3g started and deducted 40 mb 3g costing me 150 rs. Are you kidding me. No data transfer occurred during that time as i was setting up my mobile. Look into this revert back to me. This is just unacceptable. Do you think i will pay 150 for 40mb. My phone number is [protected]. Look into this asap. I tried your help section. Guess what they gave me token and 2 hrs of time to resolve. And then i get an sms that tells me that my issue is resolved!!!???. Are you kidding me. I haven't received any form of communication, how can my issue get resolved..??. I haven't received back my balance. A 40 mb data costs 8 rs. I know your plans. Charging 150 rs. This is just unacceptable. Look into this asap

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Aug 10, 2016

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Jun 07, 2016

Airtel Customer Care's response Dear Mr. Shamma,

This is with reference to your post dated 5 June 2016.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at airtel.[protected]@airtel.com

Regards
Akanksha Singh
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
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