Airtel — [protected] Unruly/unprofessional and Abusive Staff

Address:

Bangalore, Karnataka

To whom ever it my concern: Number: [protected] Name: Mohammed Azhar Shaikh Let me get you up to speed: I had called in yesterday for an issue with my broadband (Frequent disconnect) and was informed someone would try to call me and ensure it would be fixed. I received a call at 8 pm in the night from a technician ( Muzamil ) telling me he will come down now and fix the issues, I informed him I am not available and provided him a time (10 am) for the next day . TO my horror the person shouts back to me “ Fine it’s your problem you solve it yourself”, when I asked him why are you speaking like this, he reply “ Let me see how you fix your problem”, and hug up the phone on me. Is it too much of an asking to provide convenient time for the person to visit? Who has authorized your staff to misbehave with you customers? Is it not the process to check for the customer convenient time before you want to enter their residence? To add to the ferocity, I make 3 calls yesterday to log a compliant, Two people refused to log the issues and finally I informed the third person to log a complaint for the incident I narrated to him he just said “I will provide you with the complaint number and guess what he placed me on hold a never returned from 22 min. Again I made a call and then the person told me he will log a complaint and I will get an update on this. I informed his till this complaint is resolved I don’t want anyone from airtel at my residence. For which he confirmed to me that they will call me up and update me about the complaint and until then I will not hear from the onsite guys. Today, 11 am I see the a person from airtel at my door steps telling me what is the problem and when informed I will speak to the airtel care about it then again shouted at me and my mother and went off. I again tried calling the customer care at 11.26 am and I asked for a supervisor. I was on hold for 20 min and the call was disconnected. So I resorted to go online to place a complaint, and when I reviewed the complaint raised yesterday it says closed without even informing me what happened or anything the complaint was closed. I realize what the point in raise complaints as AIRTEL does not seem to be concerned for the customer problems. Let me make one thing very clear L I am not here to be abused or entitled for such unruly behavior from your staff especially for a service I obtain, the least I can expect is basic courtesy and some telephonic etiquettes. I would highly appreciate basic manners being educated to your staff on handling customer. A person only accepts a professional behavior to solve issues, unprofessionalism and arrogance is not what customer service is. I would like to close down all my airtel connection with you. (Landline, mobile & Broadband). I no more believe that your staf[censored]nderstand what customer service and even as a company you don’t value your customer. Thanks & Regards, Mohammed Azhar Shaikh Transition Manager : APJ Implementation Services ITIl V2& V3 Foundation Certified, ITIL V2 Practioner: Problem Management, Support & Restore, Master Trainer: Problem Management ITIL V3 OSA Certified, , ISO/IEC 20001:2005 & ISO 9001:2008 Certified Consultant and Lead Auditor ISO 27001:2005 Certified Implementer, Six Sigma Green Belt & BB Certified. Hewlett-Packard Company +[protected] / Mobile - Bangalore [protected]@hp.com / Email Salarpuria GR Tech Park, Akash Block, GF to 5th Floor Khatha No.69/3, Mahadevpura City, Municipal Council| Bangalore, Karnataka 560066 India