Airtel — 4g Connectivity issue

Address:

Chennai, Tamil Nadu

Hi Team, I bought new Airtel 4g sim [protected] at Airtel showroom Ascendas tech park csir road Tharamani chennai on 10 August 2015 paying rs 350 for 1 gb data and 150 rs talk time. The executive over there told me that the sim ll be activated by next day eve. But it got activated by 13th August to get activated. Later after activation I inserted the SIM card in my Apple iPad. The Internet was not connecting in that error saying "Data is not subscribed Internet couldn't connect" when I was at particular area near Pazhavanthangal railway station. After that I took the iPad to Nanganallur/ ascendas tech park, Internet is connecting fine. I raised a complaint on 14th August 15 regarding the connectivity of Internet of the above issue with reference number Rprov[protected] also the executive told me that the issue ll be cleared by 72 hours (I.e by Sunday 16th August). I called again help line on Sunday he told the issue ll be cleared by Tuesday eve 18th August 15. Also he didn't give a reference number for the same. Again by Tuesday eve at 9.30 pm I called helpline regarding the above issue, mr Gowtham executive told me that the issue raised by me on Friday got closed, the frustrated part is they have closed the issue due I didn't pick the call on [protected] number which I m using in iPad which couldn't receive calls also even after informing them to call my alternate number that is [protected]. Also for this talk he told me he ll be connecting my call to senior officials and after a min he told that senior officials are busy attending other calls so they ll be giving a call back by 1 hour atleast by 11pm max. Also he gave me a new reference number[protected]. He assured me that I ll get a call back by 11pm regarding the same issue. But it's been Wednesday 19th August 2015 morning but still issue remains the same. The core purpose of buying a new SIM card of Airtel services is not satisfied. Again I called the helpline by 2 Pm on 19th August 2015, Executive over there told me that the issue has been closed which was raised on friday, I was so frustrated after hearing this so i asked to transfer the call to higher official. Then Higher Official Selva Rani Picked up the call and told me that Issue is open still and was not closed which was raised on friday. These Airtel ppl are always giving false status to everyone and she assured that i ll get a call by eve 7 Pm max on 19th august. So I am waiting for it. But I have no belief that they ll call me back and resolve my issue. I am so frustrated by this Airtel SIM services, worst customer service I ever saw, creating new reference number on every call made to helpline and no updates given on previous reference ids. No follow-ups done on issues created. The core purpose of buying airtel services is not done. So please help me in refund of the 350 rs which I have paid at time of buying this SIM card.