Airtel — 4G Internet Services and Retailer Response.

I purchased Airtel 4G Broadband Connection from the Airtel Store in HUDA Market, Sector 31, Gurgaon, Haryana, in May, 2015. I was the first customer to purchase the broadband connection, but I soon realised that the internet speed was only 3G and 4G service had not even begun on my 4G Broadband Device which was given to me by the Airtel Store executive. I waited for 2 months for having 4G services started on my broadband, until then I was surfing on 3G. I had an internet plan of 5GB data (unlimited). It is an advance rental plan, I paid the rent of 3 months in advance as per requirements. I was told that I will have to pay only a monthly rental for the Device as I have already paid in advance for the 5GB Unlimited 4G Data plan. Yet the services began 2 months late and the Store executive was rude to me when I visited the store and told him that 4G services had not begun. He kept mocking me and told me that he never promised that 4G internet would instantly begin... it would take 2 months not 15 days. But the internet speed was never up to the mark and when I told the Airtel Store executive about it, he told me that there was no established 4G network tower in Gurgaon at that point of time. The Airtel Store executive was rude whenever I complained of inconveniences. Due to a lot of inconvenience that I was facing with the 4G Broadband connection and its billing, I wrote an email to the Airtel service specialist (attached in images). After his response (attached in images) I decided to get the internet connection cut and get the network services on the Airtel Postpaid Sim disabled as well. I visited the Airtel Store in the last week of July as well as in August and at both times I requested the Airtel Store Executive to disable the broadband internet as well as sim services on the Airtel Number [protected], Relationship No: [protected]. The executive told me that he had put up an online request for the closure of my broadband connection and disabling the sim; he also told me that August was the last month of internet usage on my advance rental payment plan so I need not pay any amount for the cut off of services. He also told me that I need not be worried as I will not be bothered by any further communication by Airtel. Inspite of visiting the Airtel Store to get the broadband services cut off, there was no change; till date every month I get emails to pay monthly rental for the broadband connection. I get phone calls every alternate day from unknown service numbers and the executives later identify themselves as Airtel officials; I have to repeat the above mentioned details so many times. After hearing, all officials just apologise and tell me that they will forward my request and I won't be disturbed in future. But nothing happens, I keep getting calls, sms and emails for unpaid bills. The most recent email I got from Airtel was that there is an outstanding payment of Rs. 2229.8, and legal action will be taken against me in case I fail to pay. From where did this amount generate? It is totally unknown to me. The Airtel people sent me a notice that they have been calling me, sending me messages as well as paying personal visits to me. The truth is that they have been harassing me on phone and emails inspite of me having made numerous requests. Nobody tried to visit me though. I am a student, and I shifted with my family to Gurgaon last year. We are new to this place and now retailers as well as service providers turn hostile. This is total harassment. Please help me. It is a sincere request. I am tired of explaining my problem to callers from Airtel. I will not pay for services that I got cut off more than 4 months ago and never used that 4G Device after requesting closure of broadband services. Nobody helps, they just say that they will forward my request, but nothing happens.