[Resolved] Airtel — 4g sim network problem | |||||
I have received Airtel 4G SIM card 1 month back and from that time I have been facing many network connectivity problems. I spoke to many Airtel executives and Managers but none of them were able to address my concern. Issue: I’m unable to make and receive calls during my office timings. I complained number of times but none of them were able to resolve it. I even took many duplicate SIM cards but I had the same problem. I even escalated to Airtel Appellate and Nodal team but even they are least bothered and didn’t resolved my issue. They have even closed my complaint without my notice and without the resolution. When I asked them how can they close and they said that could be the issue was resolved hence they closed it. The service request number is 68455228. I would say Management is least bothered in resolving customer concerns. I am using this number from last 8 plus years but they are least bothered. I know how much my mobile is important to me because I dealt with client in an out and most of my clients got pissed off by calling me but my number won’t get connected. I’m so frustrated that now I’m switching to Vodafone. I request you to kindly look this issue and take it further. Was this information helpful? | |||||
Aug 22, 2016 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support Apr 06, 2016 Airtel Customer Care's response Dear Customer, This is with reference to your post, dated 04 April 2016. We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively. You can also get in touch with us at airtel.[protected]@airtel.com Regards, Anil Sachdeva airtel presence (airtel Customer, service team) bharti airtel ltd airtel.[protected]@airtel.com Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Verified Support Apr 26, 2016 Airtel Customer Care's response Dear Customer, This is with reference to your post, dated 04 April 2016. We would like to confirm that we have shared the resolution details with you. Should you require further information, please feel free to write to us at airtel.[protected]@airtel.com Regards, Akanksha Singh airtel presence (airtel customer service team) bharti airtel ltd. airtel.[protected]@airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||||
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