[Resolved] Airtel — 4g sim not working - airtel

Nithya Gani

from Lala, Assam

Address:

Ranchi, Jharkhand, 834008

Dea guy team,

My sim corresponding mobile no is [protected]. The number initially belonged to vodafone - chennai area and it was ported to airtel - jharkand on july 2016. The sim was active until 15th july 2017 morning.

Actually due to sim loss post that, i had deactivated the sim and received the same number from lalpur airtel store in ranchi and tried to activate it on 30th july. However my sim is not being detected at all. When i had called the customer care they informed me that, this sim is a vodafone no and they were refusing to register a complain and assured me a call back within 4 hrs which i never got.

It's extremely shocking to see that mobile number being operated for one year and customer care representative telling sim do not belong to the mobile carrier. I'm extremely shocked with the response of the sim and this being my primary no i'm cut off from all my contacts.

I kindly request you to assist me with this issue

Name - nithya
Alternate contact no - [protected]
Mobile no (Airtel) - [protected]
Registered sim name - nithya g

Regards
Nithya

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Sep 2, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Jul 31, 2017

Airtel Customer Care's response Dear Nithya,

This is with reference to your post, dated 31 July 2017.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at [protected]@in.airtel.com

Regards,
Rakesh Kumar
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Verified Support

Aug 02, 2017

Airtel Customer Care's response Dear Nithya,

This is with reference to your post, dated 31 July 2017.

We tried calling you multiple times to get additional details to enable us to address your
concern.

However, there was no response;we will appreciate if you could share your alternate contact details and convenient time to call for resolving your concern effectively.

Regards,
Rakesh Kumar
airtel presence (airtel Customer service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd