Airtel — 4g wifi hotspot

Address:

Mumbai City, Maharashtra, 400054

We bought an airtel 4g hotspot on friday, 25 may 2018. The airtel technician, mr. Rakesh tiwari, from the airtel gallery at irla, vile parle, mumbai assured us about speed, connection drops, range etc. Our office is on the 1st floor of the building. He particulary said that once activated, we will get range even at the ground floor level. It is almost 5 days now and we have been facing frequent connection drops. We cannot connect to the hotspot even from the next room. Signal reaching the ground floor seems like a remote possibility. Both download and upload speeds tested time and again using http://speedtest.att.com/speedtest/ are around 2 mbps and nowhere close to 4g speeds. The technician took rs. 1500 (Rs. 999 for the hotspot and rs. 399 for one month of postpaid service) from us and totally hoodwinked us. The bill that he emailed had an attachment with no extension and could not be opened. He changed a few settings on the hotspot on wednesday, 30 may, but to no avail. Airtel needs to fix these technical issues before marketing such a sloppy device.

Thanks,
Ipsita de
Be (Electronics), ms (Computer science)
Vacha charitable trust.