Airtel — a particular number is not getting connected since 9 months.

I'm not able to dial my mother's landline number of jabalpur since 9 months. While dialing i couldn't hear anything. It just gets dropped. It all happened so suddenly before i used to dial that number and talk to my mom at least two times in a day. Now i can speak to her through my dad's mobile. But i would like to know the reason
Why it happened so. Can you please resolute it soon.
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I paid 490rs (two times) through phonepe UPI, but after both transaction my amount was deducted for recharge was unsuccessful, this is how i lost 980rs with no recharge. pathetic service.

i even have the proof of both recharges done

Sir, mera airtel dth connection chalu nahin ho raha hai mene 24/06/2019 ko apni dth mein recharge karvaya tha lekin mere channel abhi tak chalu nahin hue mene iski complain airtel dth customer mein kar chuka hu lekin abhi tak koi solution nahin mila aaj do din ho chuke hai so sir please help me.
Thankyou
Raj tomar

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