Airtel — about recharge of rs.169

Address:VIKAS NAGAR UNA H.P, Junagadh, Gujarat, 174303

I had done online recharge of rs.169 on 26th march 2019 through amazon app. It was shown successful on their site and also provide operator reference no. Regarding recharge. But, till date no recharge has been done so for on the number. Airtel customer care executive was not able to provide satisfactory information regarding this. Kindly help me in telling the status. Else, i have to go to consumer forum regarding this harrassment of customers.
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My phone is lost with sim so can you have call details me

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