Airtel — a/c suspended since last 8 days in spite of having a/c balance
Airtel dth customer id: [protected]
Reqistered mobile no.: [protected]
My dth a/c was suspended due to low balance on 25th april 2019 and hence 'error code 6' (For low balance and temporary a/c suspension) was being displayed on my tv screen, on the same day in the evening i recharged my dth a/c twice with inr 150/- each (Keeping my set top box on for more than 20 minutes as it requires and kept it on for more than 4 hours thereafter) after which my balance became inr 297.15. But since then my airtel dth a/c is still showing the error code 6 and my dth a/c balance is getting depleted day by day. During 25/04/2019 to 27/04/2019, i contacted the concerned customer care at[protected] many times for solution but in all the cases i have been given many false promises (Viz. Your problem will get resolved within 2 hours,... Within 24 hours,... Within 48 hours etc.) by each of the customer care executive, higher authority executive, technician, technical team and many more experts, but unfortunately none of them resolved my issue. I also sent sms hr to 54325 for about 10-12 times for refreshing the a/c but that also did not make any difference.
I, then, sent mail to [protected]@airtel.com narrating the whole issue, expressing my grievance and asking for solution. But unfortunately as solution i had narrate the whole issue from the very beginning to each of the technician/executive who called me from [protected]. Many times they called me when i was busy in my office for which i could not pick up the phone but when i attempted to call back to [protected] i failed as the contact no. Is meant only for one way contact from the end of airtel dth. Hence, i mentioned my available time twice to them but they did not contact me at that time.
In between in one of their mails they also mentioned that i shall have to pay charges @ inr 150/-per visit per technician to my home to check any hardware/equipment related problem. But i denied to pay for any such unnecessary visit, as it was confirmed by many of their customer care executives itself that all equipments are properly fitted as channel no. 100, 101 & 102 (Airtel dth's promotional channels) were getting aired/displayed. Airtel dth warns about improper cable connection or obstruction around the dish or about its inability to receive signals in all its channels if faces any problem due hardware/equipments.
However, for such bad experiences i have decided to quit airtel dth and asked them to refund my inr 297.15 to my bank a/c (Details mentioned in email) or to the sources of those recharges i. E. Paytm and amazonpay. But they are neither refunding my money nor even resolving the issue.
[May 03, 2019] Airtel customer support has been notified about the posted complaint.
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