Airtel — account balance zero

Address:

606603

I am prepaid airtel customer for 8 years. I now use the airtel app to topup my talktime and data for internet usage. Everytime i topup my balance remains zero!!! Plus when i call landlines, espeically air india, i get a message saying i have zero balance and can't make this call. Then another message come alive and tells me i can get ten rupees credit by pressing 1. Then the message says i can't get ten rupees because i have an outstnding balance due of ten rupees. Are you madd??? This is insane. Whats going on??? What does it take to make landline calls to air india... A well known airline??? Of course. [protected].