Airtel — activation failure

Starts 17th oct

1. - ordered a postpaid airtel sim online and was asked to contact - 7624973* and after speaking to the lady informed the sim will be delivered by tomorrow and there will be someone who will be visiting my office address to collect the documents (Aadhar card and a thumb print) sounds simple isn't it?

2. - the delivery guy came to the address i had messaged on the above mentioned number and takes out the thumb print machine and asks for my aadhar card. I took time off my busy schedule and sat with him thinking it will take maximum of 5 min. (That's how everything is done nowadays i assumed). Then the guy says the machine is not working and i will have to do it manually. Great! No problem (I smiled) and filled up the form and told him that the passport photo will be sent via mail and did the same. The guy said that the number will be activated within 24hrs.

(24hrs? Did we just go back to 2000's in your broken thumb print machine?) but still i was ok with it.

3. - the number did not activate. I tried calling the person who was at the address for the docs. He disconnected the call and never called back. Then i thought it might take sometime maybe i'll just wait.
4. (Still not activated) - so i decided to drop in a mail regarding the issue with ref - ref[protected] and then airtel replies asking for a number for them to contact me. To which i replied i do not want a call because the network i'm currently using does not have a good connectivity (But the number was activated on the spot which took not more then 10 mins) and they will not be able to call me instead i asked them to resolve via mail "then no one replied"

4. - the person comes for the verification (Really? Airtel still follows primitive process for activation) but still i promptly responded and signed a paper and gave my office id card number and he informed the number will be activated by evening (21st evening) which did not happen. Again!!! And was just another lie with colorful ribbons of hope on it.

5.- then i decided to call the sales team and asked them to look into it for few days they waved me off saying that the number will be activated within 24hrs "which did not happen even after 72hrs" and then the dialogue was "it will be activated within 2hrs" which failed to happen again.

6.- then i sent a mail asking them to cancel the activation process as it was too slow and too old. To which none replied. Somehow i got in touch with the customer support for postpaid new connection and spoke to them they informed the address verification never happened @airtel who was the second guy who told me he had come for the address verification on 21st oct?

7- 26/10/2017 another guy comes in for the re verification at my office address which airtel claims not to be the right address when the address is still on the official website of the company. And takes my photo and aadhar card number again and informs that the number will be activated by evening. Which was another hope filled lie with ribbons on it.

8. - spoke to the manager of postpaid customer service on 27/10/2017 and as per the manager the number is not activated because the address is not correct then who the was that guy who came in twice and took my aadhar card number and my photo on the address which was earlier given to him??

9. The manager now wants me to walk up to a airtel outlet and have the documents submitted. If i had that kind of free time then i would have walked up to an outlet instead for ordering it online.

10. Then when i told the manager that i will be taking this to social media the manager was casual enough to reply "no issue"

@airtel - please reply to the following few points first.

1. What is the maximum time taken for a postpaid connection to activate? (Took this connecting for my work and 99.9% of my official work is over my number and because airtel messed up everything is now down the drain. How can you make up to the time i wasted?

2. When the fe can come to the address meet me and take the photo of me and my aadhar card then why does everyone else says the address is not right fyi the address is on the official page of the company.

3. I was lied multiple times saying the number will be activated within 24hrs and 2hrs since past one week. How can you make up to these lies?

Regards,
Ehtesham rehman