[Resolved] Airtel — Airtel 3g data is deducting automatically

levin2811

from Delhi, Delhi

Address:

New Delhi, Delhi, 629001

I'm Levin Joseph, from Tamil Nadu. I've been an Airtel customer for more than 5 years. I loved the call quality a lot. But recently I've been experiencing so many problems. Call rates have been increased. Mobile Data rates have been increased. That's not a problem. Today I recharged for ₹197 3G data. This will credit 600mb to my number. I just switched on my mobile data and within 5 mins 120mb got used up. Can you please explain why the hell is this happening? This has been going on for a few months especially from the beginning of this year. I even switched off the mobile for all the apps excluding WhatsApp and Boom Beach (a game). Then also I get a notification that 127mb got used up. Now I'm typo. This complaint from my mobile and God only knows how much data got used up. I'm planning to switch to Vodafone for a while now. But before that I just need to know why Airtel is being useless these days. Very disappointing. I tried to contact the customer service but all I get is computer voiced BS. Is there any way to contact and speak to a customer care agent? I hope so.

Please check this problem ASAP. If there's no reply even after this complaint, then I'll start recommending people to stop using Airtel.

Thanks in advance. ✌🏾️

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Aug 10, 2016

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Jun 04, 2016

Airtel Customer Care's response Dear Mr. Joseph,

This is with reference to your post dated 3 June 2016.

We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.

Look forward to receiving the required details at airtel.[protected]@airtel.com

Regards,
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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Verified Support

Jun 16, 2016

Airtel Customer Care's response Dear Mr. Joseph,

This is with reference to your post dated 3 June 2016.

We were waiting to receive your contact details to enable us to address your concern.

Since we have not heard back from you, we trust your issue has been resolved.

If you require further information / assistance, please write to us at airtel.[protected]@airtel.com

Regards
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd