[Resolved] Airtel — Airtel 4g hotspot not working | |||
I am using 4g hotspot. It is not getting connected in green signa, but gives mesg in wireless network connected and excellentl, only if it gives yellow signal it is getting connected. green indicates 4G, yellow is 3g. It is also erratic, off and on every few seconds. Is the problem with the instrument or tower nearby. I went to the service center of airtel, chennai anna nagar. they told me to change the sim. I changed the sim few days ago, even then the same problem. Was this information helpful? | |||
Mar 19, 2017 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support Feb 12, 2017 Airtel Customer Care's response Dear Customer, This is with reference to your post dated 2 February 2017. We are working on your concern and would require some more time to resolve it. We shall keep you updated of the progress. You can also get in touch with us at [protected]@in.airtel.com Regards, Akanksha Singh airtel presence (airtel Customer, service team) bharti airtel ltd Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Verified Support Feb 16, 2017 Airtel Customer Care's response Dear Customer, This is with reference to your post dated 2 February 2017. We would like to confirm that we have shared the resolution details with you. Should you require further information, please feel free to write to us at [protected]@in.airtel.com Regards, Anil S. airtel presence (airtel Customer, service team) bharti airtel ltd Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||
 3 Comments | |||
Comments
I have not been able to use the Internet on my 4G portable hotspot. I called the customare care and they are themselves facing a technical error. So many times, a new issues pops up with the hotspot. I don’t know what to do and neither does the customare support centre.
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I have purchased 4G device from Airtel Representative (Requested from Airtel site https://www.airtel.in/4g/hotspot/) but still I have not received the device activation bill of Rs 1000/- even after more than 2 months. Representative (Subhod Kumar-[protected]) told me that it will take time to update in the system and generate the bill so will forward it to your email ID but no luck. I am trying to call the Representative from past one month every time he says will give it to you in another week and that week never came.
On top of that i am facing issues with network as it says "connected with problems" and nothing works except Youtube and few websites not sure whats the issue. Logged complaint in the Airtel customer care ([protected]) complaint #87882498 but issue not resolved yet.
Its really frustrating because i took this for official use and in need to submit the bill for reimbursement.
Please email on below ID for more details. Below are the device details.
Ph#- [protected]
Email-mayur.[protected]@gmail.com