Airtel — airtel 4g internet

Address:

Bangalore, Karnataka

Dear concerned, I am a very disappointed customer. Your Customer care people dont care as to how they talk to your customers. They just shout and dont listen to what we are trying to tell . As a civilised citizen im an putting across this issue to the concerned department, if no action is initiated against the person who spoke to me, I will take this to the next level and complain to the consumer forum, as your representative threatened with dire consequences without knowing the actual picture. When I was sold the dongle I was told that the tariff plan would be my monthly bill. But I received bills with about Rs 200 excess every month stating it was the needed service tax. I asked the connection to be terminated long back since I have been receiving bills without using Internet. I have not made the payment owing to the fact that I have received the bill without using Internet and every time I call the customer care, I am bounced from one department to another in order to talk to the concerned personnel but at last they hang up on me telling me to call the customer care back again. This has happened several times. At last I received a call today where a lady who dint even bother to introduce herself threatened me to cut my Vodafone[wondering how you guys have hold over other service provider functionality] mobile connection if the bill is not paid immediately.The call came from the number: +91 [protected]. I am a senior official with one of the leading IT infrastructure service provider. Having said that, I know how important customer service and satisfaction is. At this mediocre level of service I assure you that you will be losing a lot of loyal customers, atleast from my end. Hoping to listen back from you guys. Bindu N V [protected]