Airtel — airtel 4g sim not working

Narendran Somadev

from Bengaluru, Karnataka

Address:

560017

My handset is samsung galaxy j5 prime. I recently upgraded my sim to 4g and my phone stopped working. Unable to get any support through airtel 121 as ivr is only in local language and i am unable to change the language.

I had no problem with their 3g sim and should have not upgraded it. Is it possible for me to revert to 3g sim? I have tried changing the setting manually but it still says 'not registered on network'.

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Airtel customer support has been notified about the posted complaint.