[Resolved] Airtel — Airtel 4g wi-fi hotspot | |||||
Airtel customer id: am-[protected] Connection in the name of: asif ali mirza Device: alcatel mw40cj (4g wi-fi hotspot) Plan: 999+taxes (Postpaid) I was approached by airtel's marketing (Kolkata) team offering me a alcatel mw40cj, a 4g wi-fi device under postpaid scheme, the offer was to pay 999+taxes per month for 3gb/day + 12gb extra. I had to give away my mts mblaze device as well as pay another 1200+ to the sales executive that visited me. All was well until the 12gb was exhausted. For the past 8-9 days the speed gets reset to 2g @ midnight, ie 00:00hrs, and it doesnt get back to normal until 6am or so. I have complained 5 times by calling 198 and registering the complain. Each time they promise me that i will be getting a complaint number via email and sms, but i don't get any. Today the speed was reset to 2g much before midnight, even though i had not even used the full 3gb for the day. When i called up customer care to complain about the same, an executive by the name of partho hira (Bengali) received my complaint and without asking anything said that i have taken the complain and it will be rectified asap, i requested him for the complaint number, he said you will get it via sms (The same excuse each time), when i insisted that this has been happening for more than a week and i need a complaint number or else i will have to approach the consumer forum, the same executive, partho hira spoke in a rude manner and said go and file a complain, i asked him if this is the way you are supposed to talk to your customers, he misbehaved with me and when i asked him if i could talk to a supervisor, he denied and said that you can call again and find someone else to complain to. Firstly, i have suffered for over a week due to this problem, and now your customer care executives, instead of helping me out, are misbehaving and acting rogue, is this the standard that the company has come down to? I have been a loyal customer for over a decade now, but if this is the customer "care" that i am going to get, then i would be forced to move to a carrier which would at least train its customer service reps to respect its customers. Hence, i would like to lodge an official complaint in the name of mr partho hira, for his misconduct/misbehavior and unwillingness to provide me with a complaint number, as it turns out, he did not even register my complain, which i found out once i called back again, and the call connected to another representative. Next i would like you to either resolve the issue with my connection which throttles the speed to 2g every midnight and takes 6 hours or more to get back to 4g. Moreover, i am unable to check my data usage for the past 3 days, it shows "error. Unable to load information". If these issues cannot be addressed, i would request you to refund my money and return the device that was taken by your marketing team so that i can get my internet connectivity back to normal, without the daily issues and the harassment that follows, thanks to the misconduct of your employees. Thanking you, Your's sincerely, Tarique ali mirza Was this information helpful? | |||||
Aug 19, 2017 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support Jul 11, 2017 Airtel Customer Care's response Dear Mr. Mirza, This is with reference to your post, dated 10 July 2017. We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively. You can also get in touch with us at [protected]@in.airtel.com Regards, Rakesh Kumar airtel presence (airtel Customer, service team) bhartiairtel ltd Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Verified Support Jul 16, 2017 Airtel Customer Care's response Dear Mr. Mirza, This is with reference to your post, dated 10 July 2017. We tried calling you multiple times to get additional details to enable us to address your concern. However, there was no response;we will appreciate if you could share your alternate contact details and convenient time to call for resolving your concern effectively. Regards, Rakesh Kumar airtel presence (airtel Customer service team) bhartiairtel ltd Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Verified Support Jul 19, 2017 Airtel Customer Care's response Dear Mr. Mirza, This is with reference to your post, dated 10 July 2017. We were waiting to receive your contact details to enable us to address your concern. Since we have not heard back from you, we trust your issue has been resolved. If you require further information / assistance, please write to us at [protected]@in.airtel.com Regards, Karishmachauhan airtel presence (airtel Customer, service team) bhartiairtel ltd Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||||
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