[Resolved] Airtel — Airtel billing discrepancy | |||
I’ve 2 Airtel numbers: [protected], [protected]. I had applied for these 2 numbers to be in the same CUG group at Infosys Mysore campus but when I received the bill, I see that all the calls between these 2 numbers are charged. I went to Airtel outlet in Infosys Mysore campus and registered a complaint but your representative calls me up and tells me that Parent ID is not updated and I’ve to send another request with ID proof to add these 2 numbers to CUG group. I do not understand how is it a customer’s mistake that Parent ID is not updated. Clearly one of your staff member has done the mistake so it’s your responsibility to fix it ASAP and revise bills for both the numbers. All the ID proofs have already been submitted at Infosys Mysore campus Airtel outlet. So please get all the required docs from your people and fix the problem. Also, send the revised bills. Thanks & regards, Vishal. Was this information helpful? | |||
Jan 14, 2017 Complaint marked as Resolved Verified Support Oct 28, 2013 Airtel Customer Care's response Namaste Vishal, This is with reference to your post dated 26 October 2013. We are working on your concern and would require some more time to resolve it. We shall keep you updated of the progress. You can also get in touch with us at airtel.[protected]@in.airtel.com Regards, Saurav Ahlawat Airtel Presence (Airtel Customer Service Team) Bharti Airtel Ltd airtel.[protected]@in.airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33 | |||
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This is with reference to your post dated 26 October 2013. We would like to confirm that we have shared the resolution details with you.
Should you require further information, please feel free to write to us at airtel.[protected]@in.airtel.com
Regards,
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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