Airtel — airtel broadband connection inconvenience

Address:	590016
Website:	www.airtel.in

Dr. Tajahmed n dongargaon
Plot number 2209, cts no - 7410, sector no -9, mm extension
Mahanteshnagar, belgaum, karnataka
Contact details: [protected]

User id –[protected]_kk
Telephone number – [protected]
Relationship number – [protected]
Registered alt no - [protected]
Registered email id: dr. [protected]@gmail.com

Brief regarding the inconvenience and negligence:
I have called 121 to disconnect my airtel broadband connection as detailed above, mainly because i was out of station.
Customer care executive: forced me to keep the connection in safe custody with free activation and activated safe custody,
Without my orientation the safe custody has been deactivated and received the mail as – (On date 09/03/2018 - safe custody/number locker facility has been activated for your airtel fixedline/broadband no. [protected], w. E. F. 09-mar-2018.)
Same day i called the 121, and again told to disconnect the connection
Same reply by the customer care executive: on date 31/03/2018 - safe custody/number locker facility has been deactivated for your airtel fixed line/broadband no. [protected].

Within these many days i have called more than 20 times to solve the problem, and by mistakenly bill also got generated, and again i called 121; customer care executive asks the pardon for incontinence (After analyzing the details, it took me around more than half an hour for calls and luckily i have the record of each call) and all the time told me that, sir this is by mistake happened and it will be rectified and solved within few 24 hours/72 hours so on.

Kindly solve this dragon of airtel inconvenience.
Kindly make the disconnection of above said airtel broadband number with nullifying amount to be paid. (Which has generated by mistakenly within safe custody period)
I’m fed up with this problem.