[Resolved] Airtel — Airtel Broadband - Refund of Deposit

nehm96

Website:

www.airtel.in

Applied for Airtel Broadband on 27 September 2020 and subscribed for Monthly Rental ₹499 (40Mbps) plan. The Airtel personnel asked us to pay Rs.1768 online for installation & plan, which we did (Airtel product payment taxation ID:[protected]. He told us that Airtel would do installation of broadband by 2 pm of 27 September 2020, however, no installation was done that day.

I contacted the Airtel personnel several times after that since I had an urgent requirement of broadband but they even stopped picking up the calls. Thereafter, I was told that connection and installation would be done within 72 hrs. Now more than 72 hours have passed and they are again saying that they need 3 more days due to some technical issue in area.

I feel exhausted by such a poor response towards customer by Airtel. I no longer want Airtel broadband to be installed and want my Rs.1768 to be refunded.

Please help.

Regards,
Vinod Kumar Tyagi

Was this information helpful?

No (0)

Yes (2)

Oct 17, 2020

Complaint marked as Resolved

Airtel has refunded the full amount Rs. 1768. My complain stands resolved. Thanks.

Airtel customer support has been notified about the posted complaint.