[Resolved]  Airtel — Airtel BroadBand Refund - SubbaRao

Address:	500090
Website:	www.airtel.in/payonline

Hi,

Opted Date: 07/01/2017
Payment Date: 09/01/2017
Canceled by the company Date: 15/01/2017
Approached customer care Date: 15/01/2017
Nodal Officer approched date 1: 21/01/2017 (They said with 72 hours you will get refund)
Nodal Officer approched date 2 : 27/01/2017(Again saying the same)

I have opted airtel brodband but due to technical reasons they unable to give service at my location and said with in 15 days amount will refund.

but till now it was not done i had approached customer care and nodal officer also they are saying with in 72 hours amount will refund. after that also amount not refunded.

Thanks,

Subba Rao
[protected]
subbu.[protected]@gmail.com

Dear Subba Rao,
Greetings from airtel!
This is in reference to your email expressing concern over refund of amount on your airtel account number [protected].
I understand that delay in responding to your email has caused inconvenience to you and I thank you for your patience.
As discussed with you on your mobile number [protected], please note that we have forwarded your complaint regarding order cancellation and refund issue to the concerned team. Our team will be contacting you with an update on the same within 72 hours.
Inconvenience is deeply regretted and we appreciate your cooperation in this regard.
For further queries, please do email.
Customer touch points:
Level 1: Customer Care: [protected]@in.airtel.com and 121/198, working hours - 24/7.
Level 2: Nodal Team: nodal.[protected]@in.airtel.com and[protected], working hours: 9:30 to 6:30, Monday to Friday.
Level 3: Appellate Authority: appellate.[protected]@in.airtel.com and[protected], working hours: 9:30 to 6:30, Monday to Friday.
Please visit our website www.airtel.in for a range of products and services.
Regards,
Kalaiselvi

bharti airtel limited

[protected]Original Message[protected]
From: subbu.[protected]@gmail.com
To: nodal.[protected]@in.airtel.com
Cc:
Sent: 27/01/2017 09:06:36 AM
Subject: Re: FWD: [|BAL|REF41177352|] REGARDING BROADBAND ACTIVATION

Dear Sir/Madam,

Can i know the status of the below request there is no update from your side. It already more than mentioned time.

Thanks,

Subba Rao

On Sat, Jan 21, 2017 at 2:26 PM, wrote:

Dear Subba Rao,

Greetings from airtel!

This is in reference to your email expressing concern over refund of amount on your airtel account number [protected].

As discussed with you on your mobile number [protected], please note that we have forwarded your complaint regarding order cancellation and refund issue to the concerned team. Our team will be contacting you with an update on the same within 72 hours.

Inconvenience is deeply regretted and we appreciate your cooperation in this regard.

Best Regards,

Siva Durga

bharti airtel limited

[protected]Original Message[protected]

From: HYPERLINK "mailto:subbu.[protected]@gmail.com"subbu.[protected]@gmail.com

To: HYPERLINK "mailto:nodal.[protected]@in.airtel.com"nodal.[protected]@in.airtel.com

Cc:

Sent: 21/01/2017 01:08:32 PM

Subject: Re: FWD: RE: [|BAL|Ref41177352|] REGARDING BROADBAND ACTIVATION

Hi,

Please find the attached payment receipt and bank statement for your reference.

09 Jan 17 BHARTI AIRTEL LTD DELHI IN (Convert this to Flexipay) 5, 851.00 D

Thanks,

Subba Rao

On Sat, Jan 21, 2017 at 12:45 PM, wrote:

Dear Subba Rao,

Greetings from airtel!

This is in reference to your email regarding refund of amount on your airtel account number [protected].

As discussed with you on your mobile number [protected], please note that I have registered your complaint towards order cancellation and the reference number is 77938500. Let me assure you that the issue would be resolved by 09:00 AM on[protected].

Further, we kindly request you to write to us with the pdf version of your bank statement with bank name, bank Logo and stating that the payment has been made towards airtel, post cancellation of new connection order to process your request towards refund amount.

For further queries, please do email. I will be delighted to assist you.

Best Regards,

Siva Durga

[protected]Original Message[protected]
From: subbu.[protected]@gmail.com
To: nodal.[protected]@in.airtel.com
Cc:
Sent: 21/01/2017 12:29:44 PM
Subject: Fwd: RE: [|BAL|Ref40944624|] REGARDING BROADBAND ACTIVATION

Hi good morning,

I had applied on 7th of Jan 2017 in online and i got call from your executive 9th Jan and made a payment of 5, 851/- with the transaction number[protected].

and at 16th of Jan 2017 i got a mail and SMS as 15 Jan 5 pm as below.

Dear customer, thank you for your interest in Airtel broadband. However, due to some technical constraints, we are unable to provide the broadband connectivity in your area at this moment . Inconvenience is deeply regretted. Your activation fee(if paid) will be refunded within 15 days.

but till not the refund is not made.

and now i am getting call to install the service.

Kindly i am requesting to refund. in mean while i went to other connection based on your communication.

Please refund the amount as per the below mail.

Thanks,

Subba Rao

[protected]

Based on your communication i had opted for other service

Please Refund my amount as soon as possible as u promised in the below mail.

From: Airtel
Date: Mon, Jan 16, 2017 at 7:47 PM
Subject: Update - Activation of your Airtel Fixedline/Broadband connection
To: subbu.[protected]@gmail.com

Dear Customer,

Greetings from Airtel!

Thank you for your interest in Airtel Broadband connection. We have received your request vide application no. ONTMHYDER66086552C regarding activation of a new broadband connection.

We were unable to connect with you on your alternate contact no. [protected] to regretfully update you that on account of some external factors, beyond our control, we are unable to provide the broadband connectivity in your area.

While our team is working on expanding the connectivity, we shall update you through relevant media once the same is developed in your area. Inconvenience is deeply regretted.

Activation fee paid by you (if any) at the time of booking the connection will be refunded within 15 working days.
Incase if you have paid the activation fee through Cheque / Cash, please click www.airtelonlinerefund.com and upload Scanned copy of any of the following documents.
1. Cancelled cheque
2. Bank pass book
3. Bank statement

This will help us to expedite the refund processing through NEFT in 7 working days.

Thank you for the understanding.

Warm Regards
Team Airtel