[Resolved] Airtel — Airtel Cheating Customer | |||||
I got switched from other service provider to Airtel broadband + fixed landline connection on 25th August 2016 with plan 499 Rs + 49Rs pack activated for unlimited local calls, since I was switching from other network they promised that the activation of Rs. 1000 they took from me will be like a deposit amount and the same amount will be adjusted in further bills, But from Aug 25th to 10th September (15 days), the bill got generated is 1530 Rs. And for enquiry of this, I called customer care number 198, after making me wait for 16 minutes, they disconnected the call without answering any of my queries. And then after I wrote a mail to appellate.[protected]@in.airtel.com, A person by name Sachithanandhan, replied my mail saying that the bill they have generate is valid, and will take cancellation request if I’m not ok with that, I’m asking for the justification of 1530 Rs for 15Days, he is not able to answer the queries. Was this information helpful? | |||||
Oct 18, 2016 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support Sep 17, 2016 Airtel Customer Care's response Dear Customer, This is with reference to your post, dated 13 September 2016. We would like to confirm that we have shared the resolution details with you. Should you require further information, please feel free to write to us at airtel.[protected]@airtel.com Regards, Anil S. airtel presence (airtel Customer, service team) bharti airtel ltd airtel.[protected]@airtel.com Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||||
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Can you please tell me the what resolution details you shared me.
Regards,
Krishna Murthy K P