Airtel — airtel credit card not working

Address:

Kollam, Kerala

Sir
On 3rd march 2019, i send some money to my airtel wallet so as to use it using the debit card provided. I was unable to use it for my desired purpose
Now my problem is i am unable to get my money back it is stuck on the wallet which i can only use it for mobile recharge (I don't want). I am unable to use the debit card provided by airtel. I just want to send the reaming balance back to my paytm wallet. Which i am unable to do now. Contacted costumer care they said to call 400. When i do they dont pick up