Airtel — airtel digital tv services are stopped even after a proper recharge

Address:

560060

I have tried their customer care numbers, no use.
I sent email, but no response. Here i'm copying the same email that i have sent to airtel.

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— forwarded message —
From: onkar
To: [protected]@airtel.in, [protected]@airtelindia.com, [protected]@in. Airtel.com
Cc:
Bcc:
Date: fri, 8 feb 2019 12:26:21 +0530
Subject: fwd: cheating by airtel digital tv

Sir,
My digital tv customer id id [protected]
Name : onkara murthy hm.
As per the new rule i have selected only following channels.
1. Colors kannada
2. Colors super kannada
3. Tv 9 kannada
4. Public tv kannada
And few free channels maximum 7 to 8 channels only i have selected.
The total cost for the selected channels was 29 rupees only.
Finally after adding rs.153, the total amount after selection was rs.179/-

I have paid rs.180 on 2nd feb 2019. And recharged.
But you are not giving the selected channels instead you are
Cheating me by giving access to all unwanted channels.
I visited your airtel service center in kengeri upanagar.
They refused to take my request. They said the service is only for mobile telephone.
What should i do now?
I visited your website, it is hanging.
Your website is showing error message 1. Busy try later.
2. Unable to process the request
I need only four channels, please do the needful
Please forward my mail to concerned person.
Thanks
Onkara
[protected]