Airtel — airtel dish tv pathetic services

Address:

New Delhi, Delhi, 110018

This is about dish tv services post 1st feb after trai.. Been facing issues. Hae sent several mails to airtel email id wwith copy to nodal officer but no ne has even bothered to reply till date
Below is the summary of mail sent against my customer id [protected]
Hello,
This is quite disheartening that airtel dish tv after trai guidleines have not been managing the transition professionally at all.
To ustmost disappointment & anger, your customer agents are not completely equipped with the new plans or trai guidelines
You as company is just busy menting money & cheating your customers for no fault of theirs
I have been facing nightmare expressing my concern to your agents & worse is your customer centre lines are busy & even after holding/waiting time up to 30minutus, we are unable to speak to your agents since last 3days
Is it intentional to avoid the replies???
Below is the brief of my concerns & issues related to my account:
1. Had approached your customer centre towards mid of jan 20019 with assurance of all plan details will be communicated over the pone, which never happened
2. I was proposed to recharge my dish tv till feb 1st/2nd 2019 as after that new plans will be implemented
3. I spoke to one of your agents again on 30th /31st 2019 & accordingly had opted for new plans before midnight on 1st feb2019. I have 3 connections on which primary 001 has had mega pack paid in advance & had validity till july 2019.
4. Have already received automatic message from your side that, thanks for choosing new plan, will get confirmation once updated
5. Further, per trai no tv will be blackout but my secondary connections were blacked out due to less balance on 1st feb 2019
6. When i called i was asked to recharge both the connections for an amount of rs.150 stating reason of being low. Was waived off rs.20 plenty i had to speak with one of your agent simran who was incapable of managing the queries raised by me
7. I had requested him to raise the complaint & issue complaint number & he wasted time & finally refused to provide complaint number stating that your system can take the complaints. More so, i had requested for call back from supervisor for which he took request without giving nay request no & till date no call has been received so far.
8. Also, when requested for update on my money that is available against my account till july 2019, your agent had no clarity & let it unanswered on credit issue to my account
9. I wanted to have an update on my confirmation on new plans which was/is not received he asked me to wait for 24hrs i, e till 2nd feb or 3rd feb & today we are siting on 5th feb with no confirmation received on new plans activation.
10. I have had selected new plan on connection 003 online while for primary & 002 via channel 998 against which sms was received but no confirmation yet on activation
11. I have been trying to reach your customer care wo fail.
Kindly tell us were do we go now. We are left in lurch & there is no clarity on when new plan will get activated.. I have recharged for rs. 300 & assured this will be working per old plan i have been using & validity till 18/19th feb. 2019
This seem to be clear case o[censored]nprofessional, unethical practice’s followed by your people & your organization
I need immediate resolution on the same & credit of my money.. Am expecting someone to reach out today, else, am not interested to carry on with airtel dish tv & would take up the matter with trai * consumer forum for breach of guidelines & register a case of forgery & cheating