[Resolved]  Airtel — Airtel dth connection

Address:

Mumbai City, Maharashtra, 400055

The worst dth service provider is airtel dth. They promise / claim that installation will be done within 1 day and hence don't take request for more than one day. It has been 7 days and my connection is still not active. First engineer came and claimed that since i don't have screws to install my dish i have to buy a new dish all together - great combo offer. New screws new dish. Again a new request was raised and the service centre guys ensured resolution within 24 hours. All i got was multiple calls from service centre and engineer claiming to reach my place within hours. No one came. Not surprised. The next call to service team was transferred to "so called" supervisor, after ranting my issues was asked to repeat the same in hindi.
Airtel would disconnect my connection even if the payment is delayed by a day, now i don't have connection for more than a week. What will they do? Plus the cost of multiple calls that i have made.
Recommendation to all is not to opt for airtel dth connection if you have a choice.
@bharti mittal are you taking a note?

Today the engineer came. "wow".
After technically analysing the connection he said that the current dish is outdated. Took inr 700 and came back with the "so called" new dish. After hours of hard labour, he gave up saying "my head is spinning and i am not able to resolve the issue.
Then it clicked me, that it could be a new way of s liking dishes to the existing customers.

@sunil bharti mittal you do have business acumen huh!!!

Conclusion: same condition as yesterday. Dish not working. So called engineers are not able to resolve the issue.
I am further down with inr 700 along with the cost of multiple phone calls (Which minimum lasts 20 mins each).
Mental stress and agony.

Screw all customer service. Illiterate engineers and the same gets reflected on the brand.

Regret the day i had taken airtel dth connection. Thinking of filing a police complaint under section 420.