Airtel — airtel dth network problem

Address:

H No: 3-4-15/19/1, Blue Birds Colony, Lane No. 2, Saran Nagar, Secunderabad, Hyderabad, Telangana, 500010

I have upgraded my airtel dth connection (Dth number: [protected]) from normal set-top box to airtel internet 4k set-top box on 21st may, 2019 by paying rs. 2, 000/-. And it was worked very well for 1 day and stopped working from 22nd may, 2019 6 pm.

So, i have called customer care and given complaint. Initially they said that they will send their service executive within 24 hours and provided the service engineer name & contact number. For my complaint, airtel has given the reference number #89486442 through sms.

But till now the service engineer has not came for resolution and not even called us. And moreover, when am calling to the service engineer number which was provided by airtel dth customer care through sms is not reaching. When am calling, it is saying that the number is not exist.

Am keep on calling airtel dth customer care since yesterday and today also called, everytime they are saying that wait for the day & wait for the day and the service engineer will come for repair by 2:30 pm. So yesterday i have called after 2:30 pm, they asked to wait till 9:00 pm. And again i have called after 9:00 pm, they have asked to wait till today 1st hour.

And today i have called again at 11:00 am to customer care and am surprising here from them the same answer i. E. Wait till 2:30 pm today. By listening their fake promises & service, finally i have asked them to take a request for disconnection of my airtel dth instead of repair and provide refund of my amount which i have paid for up-gradation. They are not accepting to take my request for disconnection of my dth and they are not even giving solution for my problem.

Finally i have come for conclusion that the airtel will provide such a worst service among all other dth connections in india & they will not give value to their customers. It is very disgusting and unacceptable service by the airtel dth. By this shocking incident, i have also asked my friends/relatives to cancel their dth who ever using airtel and suggested to go with some other network which is best available in their area other than airtel.

Never ever recommendable airtel dth/mobile/internet to anyone. Such a worst network in india.

Please find below of my airtel dth details and cancel my connection and process the refund at the earliest am also planning to take tata sky.

Dth number: [protected]
Name: vijay pati
Mobile number: [protected]

Please process the refund asap to the parent account which was made at the time of installation