[Resolved] Airtel — Airtel dth recharge issue | |||||
Dear sir/ma'am, Subject: recharge issue. This is mohd. Danish, my id number is - [protected]. I received sms from airtel regarding recharge offer on 27th december 2016 that offer was recharge with rs.1660/- and get 12th month's validity. That offer was valid till 31st december 2016. After receive the sms i talked to airtel customer care and asked about this offer, they replied that you should recharge with same amount and get 1 year validity, i called again before recharge on 31st december 2016. To customer care about this offer and again listen same reply than i recharged my pack with same amount of rs.1660/- on 31st december 2016. After recharge i checked validity of my recharge than there was shown validity till june 2017. Than i called to customer care about this issue and they replied me that you should wait for 48 hours to activate the package. After completion 48 hours i called again to customer care and submit my complaint about this issue. (Complaint no.[protected] they replied me that we have registered your complaint about this issue and your issue will solve within 24 hours and our backend team will contact you. But today i received call from backend team they spoke that you are not eligible to get this offer because this offer only for that customer whose account suspended. I spoke that i already asked before recharge and received sms about this offer but they replied that sorry we can't provide you this offer. I need help from forum, please solve my issue. I hope you will give me a good response. The sms copy is enclosed herewith. Thanks Your sincerely Mohd. Danish Mobile no.[protected] Customer id: [protected] Was this information helpful? | |||||
Feb 11, 2017 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support Jan 10, 2017 Airtel Customer Care's response Dear Customer, This is with reference to your post dated 4 January 2017. We would like to confirm that we have shared the resolution details with you. Should you require further information, please feel free to write to us at [protected]@in.airtel.com Regards, Akanksha Singh airtel presence (airtel customer service team) bharti airtel ltd. [protected]@in.airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||||
 1 Comment | |||||
Comments
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
42%
Complaints
54498
Pending
0
Resolved
21957
View all 54498 Airtel reviews & complaints
+91 96 6339 5551
+91 11 4266 6500 [Head Office]
+91 11 4666 6100 [Head Office]
20, Sarakki Main Road, JP Nagar 1st Phase, Bangalore, Karnataka, India - 560078
View all Airtel contact information
Subject: Package benefit provided wrongly and additional package activated without info.
I have recharged for RS 1006 on 2nd Oct 2017 for South Max Kannada Package for the period of 6 month after proper enquire about the packages with customer care support but now on 20th December its showing recharge window. I have enquired about the issue but they were saying that additional HD 180 channel package was activated and this additional package has been activated without our knowledge. I have spoke with customer care and every time customer support team say we will connect the call with supervisor for the further discussion but the call not got connected not even single time. Airtel DTH Customer care is really worst, not responding properly. Here i am requesting for the recharge for remaining months and I spoke to customer care supportive, no one helped me and not showed interest to raise a complaint. I need help from forum.
please solve my issue.
Thanks
Your sincerely
Pradeepa.