Airtel — airtel dth video problem

Address:

Kurnool, Andhra Pradesh, 518301

I own an airtel dth connection with id-[protected]. I have an issue with the connectivity and video problem since from 7th oct 2017 till today.

I first raised the issue with airtel in 7th oct 2017, (Ref no[protected], none of the service engineer visited and problem not solved.
None of the engineer visited and not answering my call many times. The issue is not yet resolved till today.

Repeatedly made a call to airtel customer care and talked 6 supervisors (Prathipati babu, anil medikonda, abshike, etct) but didn't get any service support.

One of the supervisior anil medikonda had promised if the issue did not resolve on 11th oct 2017 4. Pm, airtel dishtv connection amount which will be refunded.
Another supervisior prathipati babu says that amount cannot be initiated. All the supervisor are doing fake promises to the customers.

Many of them told that they will escalate to the service engineer but unfortunately the service engineer is also not capable enough to resolve the issue.
I have been begging with airtel to provide me service or at least disconnect my service so i could move to a different service provider.

For the last one week, my daily routine has been to call airtel call center which takes more than 15 minutes to connect to a representative and they don't know how to talk customer.

Since airtel is not able to solve and provide service support and i have to go through mental torture and make several calls to airtel.
Would like to raise complaint on airtel and service provider.

Regards
Krishna kanth