[Resolved] Airtel — Airtel fraud in postpaid bill for international number[protected]

avidec87

Address:	110094
Website:	Airtel.in

In my airtel bill for the period: 05-may-2017 to 04-june-2017 bill no:[protected], it was showing i send international sms to the number:[protected], 4 times. Details below:
17/may/2017 02:20:[protected]
19/may/2017 09:18:[protected]
21/may/2017 19:47:[protected]
24/may/2017 09:19:[protected]
But i haven't send any sms to that number and i have no idea about that number. When i checked online the same number found for fraud in airtel's other customer complaints too. I guess its a fraud from the company. They have charged rs20 for that 5rs per sms. I want this to be solved.

Company is cheating customers, nobody knows how many.

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Jul 26, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Jun 14, 2017

Updated by avidec87 Hi Rakesh,

Could you please let me know, why Airtel is cheating with its own customer and why should we stick with Airtel when we know Airtel is cheating with us and probably they might have done this in my past bills as well.

I have also seen such complaints against Airtel by other customers as well.

Not expected such disgrace event from Airtel.

Jun 14, 2017

Updated by avidec87 Hi Rakesh,

Just to let you know about your organisation disgrace event, I have also seen such fraud with my another number as well.

Bill Number for other mobile number :[protected]

Verified Support

Jun 19, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 10 June 2017 .

We are working on your concern and would require some more time to resolve it. We shall keep you updated of the progress.

You can also get in touch with us at [protected]@in.airtel.com

Regards,
KarishmaChauhan
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Verified Support

Jun 25, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 10 June 2017 .

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at [protected]@in.airtel.com

Regards,
KarishmaChauhan
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

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Comments

sanjay idhatiya

from Ahmedabad, Gujarat

Hello, I have the same problem with my billing cycle.

Can you please guide how you did resolve this issue?

avidec87

This issue is still not resolved and I haven't received an email from Airtel, they are continuously charging such international message from my number.