[Resolved]  Airtel — Airtel fraudulent pursuit. Made me pay twice for recharge.

Address:	New Delhi, Delhi, 110063
Website:	My Airtel App

This is to notify that i did and airtel recharge on my mobile no:- +91-[protected] of rs. 648/- dated 5th june 2016 11:36 pm through my airtel app with the following transaction id 287653 using my sbi credit card [protected]. The amount got debited from my credit card for the above transaction id but the recharge transaction was not given to my airtel no:- [protected]. Upon waiting for 15 mins, i dialed the airtel customer care. I happen to know from them that the above transaction id has been failed due to the delayed response from the bank and the amount for the same would be credited back to your credit card bank account within 7-10 working day and you may now proceed with the another transaction safely.

While on the call with the airtel customer care, i processed another transaction of the same amount on same number through pay-tm at 11:56 pm dated 5th june 2016 with following transaction id :- [protected] and the was successful and the benefits were credited to my account within fraction of seconds.

Later, in morning i happen to know that my previous transaction id 287653 which i was told got declined due to delayed response from bank by airtel customer care guys became alive again and was also cleared and benefits credited to my account.

These airtel customer care guys have cheated me by giving wrongful information about by transaction and be-fooled me to pay twice to enjoy the benefits. I need the refund for one transaction of rs. 648/- since i was obligated by airtel customer care guys to proceed with another transaction since the following transaction id 287653 is declined due to delayed response.

I am looking for justice.
Best regards,
Nirbhay neetan