Airtel — airtel free hit redeem unavailable

I have nearly 2k in Airtel freehit winnings and redeem option is unavailable from nearly 3 weeks.

Previously it was working fine but due to bad network of Airtel it got stuck and since then the redeem option has turned black and i can't get the money to my paytm account.

I have emailed them many times and each they say we issue sent to technical team but at the end of the day the problem persists.

Please help me out so I can get the winning amount.

now these people even stopped replying to the customers mails.

now the airtel icon has disappeared from the airtel tv app and with it the winning amount has been disappeared.

the have given the deadline as june 14th but now this has happened.

please take action against such irresponsible people