[Resolved]  Airtel — Airtel Internet - Deductions from Main balance despite GPRS pack is Active

Address:

Chennai, Tamil Nadu

LOST 250RS AND 2 HOURS SLEEP FOR CHOOSING AIRTEL NETWORK (USING THIS MOBILE NUMBER FOR LAST 6 YEARS ) Mobile Number : [protected] On[protected] I'm having mobile balance around 230RS When i got notification like my data pack 100% utilized, i stopped my mobile data and immediately activated 9rs pack which they told 2days validity and 120MB data balance. When i suddenly noticed on[protected] around 6PM, my balance was reduced to around 140rs .then i immediately stopped mobile data and i understood they charging from main balance and GRPS pack both. WHEN I CALLED CUSTOMER CARE NO RESPONSE, GOT ONLY RECORDED VOICE. Then i hurried to recharge shop and activated 155RS 3G data pack of validity 28days @[protected] around 9.30PM to save my remaining balance. After that i enabled mobile data in my mobile and started browsing at night 11PM suddenly my mobile data pack not working and got notification like Mobile balance is 1RS. Immediately called customer care and got line after long struggle, and call center guys keep on trying to cheat me like we are fools and we don't have knowledge at all. Most comic moment is call was transferred to several persons and no 1 has valid reason for my detuction after several minutes of hold. MR.Amuthan is trying to say they don't know anything what computer says they will explain and he added android mobile is the problem :) :P Lost patience and lost sleep @ midnight 12, felt irritated. Cheap guys cheating educated people like us in a silly, wt poor people and low knowledge and remote people will do ???? Note in this conversation 3 guys have disconnected my call when they put my call in hold. i spent 10rs balance for customer care call. Even after this all work done my friend transferred me 10rs talk time, in next 15mins they stole 6rs in that . :D Here is the guys name whom to i spoke Mukesh, Amuthan and some 2 guy n 1 girl forgot names. And the last man Amuthan gave me a number for reference [protected] for my investigation and his manager name is Krishna Moorthy. office located at Chennai santhome. LOST 250RS AND 2 HOURS SLEEP FOR CHOOSING AIRTEL NETWORK (USING THIS MOBILE NUMBER FOR LAST 6 YEARS )