Airtel — airtel money deducted but recharge unsuccessful

I did a prepaid recharge of 448rs on number [protected] from myAirtel app on 19th September, 2018 10:05AM. My myAirtel app is linked with number [protected]. Recharge is unsuccessful. I got messages like:

Airtel Payments Bank a/c update: transaction requested on 19-09-18 has failed. Temporary block of 448.00 has been released.

Your Airtel Payments Bank Account balance is 449.69 as on 19-Sep.Get Rs25 CASHBACK on Jio/Vodafone/Airtel/Idea recharges of Rs50 & above @ bit.ly/2Hbm8Fi. T&C

But myAirtel app shows airtel money balance of ₹2 only.
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I did a prepaid recharge of ₹399 on number [protected] from myAirtel app on 18th October, 2020 12:26AM. My myAirtel app is linked with number [protected]. Recharge is unsuccessful. I got messages like:

Airtel Payments Bank a/c update: transaction requested on[protected] has failed. Temporary block of ₹399.00 has been released.
Before doing that recharge I have ₹456.80 in my wallet.
But myAirtel app shows airtel money balance of ₹57.80 only.

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