[Resolved]  Airtel — Airtel money-no refund for 16 days

Address:	Hyderabad, Andhra Pradesh, 500070
Website:	www.airtel.in

The trailing mail was sent to [protected]@airtel.com and nodalofficer. [protected]@in. Airtel.com, but from both the mail id no action plan they sent a ack with case no in subject...

Dear all
Greetings!

I have a strong complaint on top up of airtel waller which was done on 18/11/2016 but still not refunded to my bank account or airtel wallet.

I have been following up with airtel money since 19/11/2016 and they asked me to wait for 5 days. But after 5 days it was not resolved. So made a complaint through mail to the above mail id on 28/11/2016. But since then there was no call back for verification nor reply mail from your side.

I want one question to be answered by all your air tel team:

1) whenever a transaction is generated, i get an sms with transaction id and once transaction successful saying successful?

2) the worst part is airtel customer cannot access to this transaction id??? Good for security reasons!!!

3) but when i claim a 300/- transaction they want my bank statement as proof??? This is atrocious since my savings accounts can have fraudulent transactions then who will be held responsible icici or airtel???

4) for security reasons airtel 300/- transaction cannot be accessed gooooooooooood!!! But customer care people can access and see other customers personal accounts??? Hooooo what a stupid system and violation of privacy law!!!

The details are:

1) transaction id:[protected]
2) mode of payment : icici debit card
3) attachment : transaction details of my icici account

I want the credit within 5 hours and an apologies from airtel. Because if my dth is not renewed they disconnect with in 72 seconds, when mobile not paid they disconnect outgoing with in 72 seconds??? But for rectifying the fault on airtel side why i should under such a torture. The worst thing is i was asked to contact 400 by 121 people. But for 2 days they refused to accept my complaint saying i have to come through 121. Please train all your customer care people properly. Please also hand over the complaint to legal department i want compensation since i could not top-up my data and use internet for past 1 week due to demonetization. First stop all your gimmick ad's for 4g / 3 g and do not mislead your customers in future. Inline image 1

Good day!

N. Sankar narayanan
+91-[protected]

Now i am ready to give collateral security or bank guarantee for 300/- to bharthi airtel to use my wallet.