[Resolved] Airtel — Airtel - Need to disconnect all my connections with Airtel | |
From the Airtel website I was that there is plan 3g data 300
MB- 1 month- 102/- Rs.
I recharged on 21st Oct 2014, online through freecharge.in,
then I got the msg your recharge is successful.
When I used the internet on phone I came to know that my
main balance is deducted showing zero balance.
I called 198 customer care and given the details they told
me that till 28th oct your issue will be resolved
False commit 1 from floor manager( aap nishchint rahiye
aapko dobara call karna nahi padega).
They agreed, they have given wrong benefits, its airtel
mistake, why I should suffer.
Obviously issue not solved, I again called 198 on 28th oct
asking for the same( given them the same story)
executive told that you will get call from backend team in
next 3 hours
False commit 2( aap nishchint rahiye aapko dobara call karna
nahi padega).
Obviously no call, after 4 hours I again called 198 asking
for the same there they connected me to backend team.
Now the backend team person told me that your issue will be
resoved in 72 hours(3 days)
False commit 3( aap nishchint rahiye aapko dobara call karna
nahi padega).
Obviously no benefits given, So I again called 198 on 31st
Oct asking for the same.
connected to floor manager, finally he told me that your
issue will not be resolve.
Absolutely pathetic and frustrating experience...
I am currently having a very frustrating experience with
them they took almost 12 days with no results.
I don't want to take any service from Airtel nowonwards, I
am closing my current Digital HD connection too.
and will discontinue other Digital connections from
my family.
I strongly recommend, do not use airtel, use any other Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. | |
1 Comment | |
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This is with reference to your post dated 17 November 2014.
We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.
Look forward to receiving the required details at airtel.[protected]@in.airtel.com
Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@in.airtel.com
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