[Resolved]  Airtel — Airtel - Need to disconnect all my connections with Airtel

From the Airtel website I was that there is plan 3g data 300 MB- 1 month- 102/- Rs. I recharged on 21st Oct 2014, online through freecharge.in, then I got the msg your recharge is successful. When I used the internet on phone I came to know that my main balance is deducted showing zero balance. I called 198 customer care and given the details they told me that till 28th oct your issue will be resolved False commit 1 from floor manager( aap nishchint rahiye aapko dobara call karna nahi padega). They agreed, they have given wrong benefits, its airtel mistake, why I should suffer. Obviously issue not solved, I again called 198 on 28th oct asking for the same( given them the same story) executive told that you will get call from backend team in next 3 hours False commit 2( aap nishchint rahiye aapko dobara call karna nahi padega). Obviously no call, after 4 hours I again called 198 asking for the same there they connected me to backend team. Now the backend team person told me that your issue will be resoved in 72 hours(3 days) False commit 3( aap nishchint rahiye aapko dobara call karna nahi padega). Obviously no benefits given, So I again called 198 on 31st Oct asking for the same. connected to floor manager, finally he told me that your issue will not be resolve. Absolutely pathetic and frustrating experience... I am currently having a very frustrating experience with them they took almost 12 days with no results. I don't want to take any service from Airtel nowonwards, I am closing my current Digital HD connection too. and will discontinue other Digital connections from my family. I strongly recommend, do not use airtel, use any other
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Aug 14, 2020
Complaint marked as Resolved 
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Dear Mr. Bhosle,

This is with reference to your post dated 17 November 2014.

We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.

Look forward to receiving the required details at airtel.[protected]@in.airtel.com

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@in.airtel.com

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
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