Airtel — Airtel network connection deactivated from 3 days, after submission of proper documents.

Address:

Bangalore, Karnataka

As a AIRTEL customer me and my husband we are using AIRTEL MY PLAN form past 6 months, we both wanted to change it to Corporate plan as we both work for a corporate company. To change to corporate plan, we approached the airtel customer care office at Pheonix marketcity bangalore. We have asked to send the scan copy of our company ID's to [protected]@in.airtel.com . we did it accordingly and sent the mail on 5th of June-14. After 4 to 5 days when we got no-response from airtel for that mail. Again we went on 9th June asked about the progress on change in plan then CCE said that our approach was not right for any change in plan (even we were guided by the airtel customer care executive only). so, we again started from zero and submitted all the required ID, Residential proofs and other document sign on next day. After that what ever happened is really really torture for us and below is the entire experience is mentioned in a sequence: 1. We have submitted our documents on 10th June-14 evening approx by 4 PM. ( But at that time NO CCE has informed us that due to this change over our number will be deactivated for next 48 hours) 2. Next day on 11th June-14 once again my husband visited the airtel office then he found that application was not sent head and kept on the CCE desk only. OK That's fine. 3. On next day on 12th June-14 evening on by approx 8.50 PM airtel service was suddenly stopped on our respective numbers ([protected] & [protected]). ( But we were really surprised to see that not a single communication has come from airtel for it) 4. Next day my husband personally went again and checked with them in early morning. At that time they said that our connection will be suspended for next 48 hours (Any one can easily assume that how many important calls can come during that period for person working in International MNC and Marketing department) 5. We waited for next 48 hours without connectivity. (In between we requested 100 times to airtel CCE to make this entire process little quick but all wast... Process is process) 6. On 14th June-14 my husband mobile phone connectivity resumed after 9:00 PM but my phone was still not working. that night we I tried checking with CCE through mobile then they said my application form was still not processed or reached (Even though it was sent along with my husband papers only) 7. On 15th June-14 (10:00 AM) we got call from one of representative of airtel asking for address verification for my husband mobile no. When we asked him about my document status then he also said its not processed still. On 10:30 AM onward We tried checking with the same CCE, on here given number ([protected]) who has collected our documents at Phoenix Marketcity but she was not picking our calls. (Even in between her phone was coming busy so many times. finally she didn't answered any of our call and messages) On 11:00 AM we called customer care help desk of Phoenix Marketcity and got the store no. In that airtel store the same girl was present over there but not responded to our calls. when we spoke to her she started giving excuse of not proper support of back end team and server down. then the same time we asked her to give her manager number to guide us properly. she gave one of her managers number ([protected]). when we called this new gentlemen. He didn't picked our calls but later on he called and once we explained everything to him he has come up with another brilliant excuse of "48 working hours" and said that he will let us know by tomorrow end of day (means by 16th June-14) evening that when our problem will be resolved. (when we said tomorrow onward due to office nobody will be here at home to complete this address verification process during day time, then his reply was self confusing and not satisfying). During this entire process almost we have found one thing very common in top to bottom of employees. They are really non responsive against customer inconvenience and how cares about attitude and when we said we will complain to your Superior. then very casually they say "Please do it or go ahead". I am really surprised that almost weekly me and my husband gets messages saying that you guys are valued customers for airtel and " We have revised your credit limit to avoid any inconvenience". This entire episode has given us really bad experience with Airtel CCE and their respective managers. Even right now I am not sure this issue will be taken care properly because I can see this entire google pages are full of complains against CCE of airtel and God knows how may taken care till date. So I am marking it to every possible Email ID, I got and given to us. If possible resolve this issue otherwise we will not have any option except switching our service provider with suggestions to our friends and relatives. Hoping for best support from "Self acclaimed India's best telecoms service provider"