[Resolved]  Airtel — Airtel no. [protected] - 4g hotspot wifi

Address:

Bangalore, Karnataka, 560093

I Subscribed to 4G Hotspot wifi on 30th March and paid for the device Rs 2300/- and opted for the basic service Rs650 3GB.

It was activated today, 1st April 2016 in the afternoon. With the help of the service number[protected], I learned to set it up with passcode etc. I did not use the facility except to check whether internet was working on my laptop.

Strangely, I receive an alert message from the Customer Care on my registered mobile number within an hour of activation )at 4.41 p.m( hardly as under:

" Data Usage Alert: You have consumed 50% of the data usage limit on your airtel No. [protected]"

I have not at all used the wifi/internet except to check whether I am getting connection. while this is so, I do not understand how I could have used up 50% of the limit of 3 GB.

Obviously, there is some mistake somewhere.

Please investigate and restore the limit.

Let me have your explanation.

S Ramasubramanian
#[protected]

32, Maple - A, Prestige Greenwoods
Nagavarapalaya, C v Raman Nagar,
Bengaluru - 560 093

email: [protected]@yahoo.com