[Resolved] Airtel — Airtel - Non recharge of Data pack even after online payment | |||
I have tried to recharge Rs 125/- for a 2G data pack for Airtel mobile [protected] today morning. I used my HDFC Debit Master card. After online card payment of Rs. 125/- the amount had been deducted in favour of Bharti airtel from my account but no recharge has been done. I want an explanation for this. HDFC Bank has sent the money deduction confirmation and I have attached the bank's deduction photo proof. On calling the customer service at 198, I get a reply stating that Rs.125 2G recharge has been stopped. If that is so then why are you displaying it in available option when someone tries to do online recharge. I have attached a photo for that too. If the scheme has been discontinued then why is the payment being deducted form bank account. I request you to recharge the amount to the given phone number and see that this should not happen again. Additional Details- Airtel transaction ID- 648040 HDFC transaction Ref. No.- 064051 Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. | |||
 2 Comments | |||
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Dear Mr. Sandhu,
This is with reference to your post dated 02 Oct. 2014. We would like to confirm that we have shared the resolution details with you.
Should you require further information, please feel free to write to us at airtel.[protected]@in.airtel.com
Regards,
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
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Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
This is with reference to your post dated 02 Oct. 2014. We would like to confirm that we have shared the resolution details with you.
Should you require further information, please feel free to write to us at airtel.[protected]@in.airtel.com
Regards,
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
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