[Resolved]  Airtel — Airtel payment bank refund not credited

Address:	Lucknow, Uttar Pradesh, 110070
Website:	www.airtel.in/bank

I made 2 transactions at Dbs bank Mumbai of rs2000 each (txn no[protected] &[protected], transaction got failed, but amount has been debited from my Airtel money account..

I got the message from Airtel regarding both the failed transactions, but amount credited in my account is for 1 transaction only i. e. 2000 only..

I didn't get my rs2000 back in my Airtel payment account for 2nd transaction i.e. for another 2000...
When i am calling airtel money customer care, they are only fooling me, they are always informing me that you will get your amount back within 1-2 hours.. Airtel is only cheating their customers.. what they are doing is, just taking money from customers, keeping it with themselves, and then earning income by investing these monies..
I confirmed from merchant and bill desk(payment gateway), they are saying that transaction has been declined by airtel, but airtel is saying that transaction was successfull..
I also sent the screenshot of meesage which i received from airtel regarding failed transaction, but then also they are not going to believe me..
Date of transaction - 08/05/2017

Airtel payment bank no- [protected]
Alternate No.- [protected]

Name - SHIVAM TRIPATHI