Airtel — airtel payment bank transaction

I had transferred rs.5000 from airtel payment bank debit card to paytm account on 05 march 2018.in that transaction money is deducted from airtel payment bank account, but not transferred to paytm. Regarding this issue i requested paytm for the above transaction details, they had replied transcation has not done from sender's bank and ask me to getback the details from airtel. I complaint to airtel payment bank related to this issue they are not responding to my complaints.
Airtel payment bank trans id:[protected]
Complaint reference number : 1652203