[Resolved] Airtel — Airtel postpaid to prepaid | |||||
Hi, i sarvesh r dudhankar, using an airtel mobile number [protected], wanted to migrate from postpaid to prepaid, so i visited an airtel shop in santacruz west, opp vijay sales on sunday i. E 15th may 2016, gave all the required documents, photographs, paid all the due amount till date, got the new sim cards and was told it'll be done in 48 hours. Today even after 1 week still my number is in postpaid (Not changed to prepaid) despite of me calling their complaint helpline 198 again and again.. All they say is "we have raised a new complaint, it will take more 48 hours" Today again when i called their compaint helpline 198 again, that was the same thing told to me, i spoke to some 'floor supervisor'. I also told him if it won't happen by the end of day, i will write up a complaint against airtel, he just said "ok" This is how pathetic service airtel provides!!! All i wanted to do was to change a number type from postpaid to prepaid, but just for this it is taking airtel forever!!! Was this information helpful? | |||||
Aug 11, 2016 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support Jun 20, 2016 Airtel Customer Care's response Dear Customer, This is with reference to your post dated 22 May 2016. We would like to confirm that we have shared the resolution details with you. Should you require further information, please feel free to write to us at airtel.[protected]@airtel.com Regards, Akanksha Singh airtel presence (airtel customer service team) bharti airtel ltd. airtel.[protected]@airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||||
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