[Resolved]  Airtel — Airtel postpaid to prepaid poting in up east kanpur

Address:

Kanpur, Uttar Pradesh, 208016

I have an airtel postpaid sim o[censored]p east and wanted it to be converted to airtel prepaid sim o[censored]p east. when i went to airtel store (near gourde kanpur) on 25-aug-2016 and filled the form along with submission of photo and driving license (dl) as permanent address proof, they said the porting will complete within 2 days and gave me an airtel prepaid sim. 3 days later i called and informed them that porting is not completed yet, and they said that airtel office has refused to recognise my dl as address proof and i should send voter id or aadhar card. even though dl is considered as proof of address. thereafter i submitted my aadhar as well as voter id fearing that they might reject one of them.
Ever since then i have been calling the airtel store daily and they are giving me lame reasons like our server went down, id was not accepted etc. today (05-sep-2016), when i called them they said it will be done by evening. now my airtel postpaid has sopped working (since before 05:00 pm) and my airtel prepaid is not activated yet (till 09:00 pm). when i called and enquired about the issue, they said we don't know what happened and will sort it out soon. they cut my call before i can enquire about how soon?
I just want my number ported from postpaid to prepaid as soon as possible.