Airtel — Airtel prepaid - blocked calls without intimation - worst customer service

Address:

Bangalore, Karnataka

I have airtel prepaid connection for past 2 years and got a micro-sim for the same number on Oct-30 by submitting the address/id proofs and passport photo. The connection was working fine till Nov-14 9:45PM. After that all the outgoing and incoming calls got blocked. When I contacted the customer care, they said there is some document issue and so they blocked the calls and I should submit the document again. I was not even intimated that there is an issue with documents and my calls got blocked all of a sudden. I called the customer care twice on the same night, but none responded well. The customer care is telling that it is not their work to enable the connection again and put me on hold in the call to transfer the call to the manager. But I waited for 20mins but there was no reply. Because I was out of town, I went to Airtel office at Koramangala 80ft road on Nov-17 and enquired about the issue. They said the documents were fine and this issue happened for lot of customers and asked to resubmit the documents. And it will take 3 days for the activation. This is ridiculous. For no mistake from my side, I have to wait for so long for activation. This is worst behaviour from Airtel. Arvind [protected]